AT&T Store — Local services in Alma

I would suggest going to an actual AT&T store, not a dealer. Especially this one. The in-store experience was mediocre, but what came after has been three plus months of absolute aggravation. We transferred to AT&T from T-Mobile 3 months ago. The in-store associate unbeknownst to us, signed us up for business plans, added insurance and protection plans to our account, set up new devices, and set up multiple accounts, not two. We transferred our devices from T-Mobile, so we did not have new phones to ensure or protect. These were personal lines, not business. It has taken us 3 months to correct our account and our billing. Our bill if we left it how they were set up by this location was$400 a month. AT&T finally fixed it after telling us to go to this location to fix it, and we were refused and directed to call AT&T. AT&T customer service even told us that dealers pretty much do whatever they want with minimal oversight...

10/10 experience. SHOUT OUT LOGAN

I had to go in and get an upgrade on my phone but couldn’t get any of it done until later during the day. I got there at 5:30 and they close at 6:00. The guy at the desk (Logan) gave me one of the best customer service experiences I’ve ever received. This dude sat there and walked me through everything with a smile on his face. He was cracking jokes, making conversation while we were waiting on the upgrade, and he told me about his car that he was driving. All around just an amazing dude with a great attitude, even though I made him stay almost 45 minutes past his closing time.

I 100% recommend AT&T at Alma, and if you make a trip, ask for Logan. You...

Stopped in here while I was on vacation and my phone started having issues. Amethyst Parson was extremely helpful and professional. I usually hate going to phone stores but she made it a very pleasant experience. When she didn't have the phone I wanted she told me if I got it somewhere else and had any issues to come back and see her. I ended up buying at Walmart but they were unable/ unwilling to switch everything thing over. I went back to see her and she took care of everything. When I need another phone I will drive back down from Springdale to purchase here because of the exceptional service. If you are anywhere near Alma, AR. and need a phone I definitely...