Le Creuset Outlet Store — Local services in Altoona

Signature braiser w/glass lid. Not nearly as non stick as advertised and horrible to clean. The pan bottom is not flat or smooth before they applied the "non stick coating" which makes it difficult to clean after use. Add to that the ability of cast to retain heat and you get cooked in material every time you use it which sticks in the low spots to the point soaking in dish soap and scrubbing will not clean it. When I tried to return this item I was told they don't warranty used pans and that I needed to file a complaint somewhere else. This would've been nice to know before they got me for the better part of $200! Save your money people, this thing works no better than any cheap alternative and the support is non existent at this store. The salesperson couldn't get me out of there...

Ordered a couple of items for my wife for V-day and for good measure I paid for the expedited shipping as we were expecting some bad winter storms. The shipment came in on time but the entire order was wrong. Very wrong. I called to get this resolved and after sending photos of the items I received I can no longer get a response from customer service. Very very disappointing.

Edit I am now on my 4th CSR via telephone and have a lengthy email conversation with support via email. Finally they are now conceding fault. Still no replacement items though. At this point I have requested that they just refund me so I can move on from this company and get my wife something else for (belated)...

Oh, what a lovely treat of a store! I stopped in here a couple weeks ago when visiting Iowa, and the person working the store was ridiculously knowledgeable. I had a few "problems" I wanted to solve in the kitchen, but only had the budget to buy one item. The sales person helped me consider options, debate pros and cons, and ultimately, determine the best item for my needs. In the span of 8 days, I used the purchased item 5 times, so I don't feel "sold to," rather - I feel very well advised and very happy in my purchase. The only thing I wish is that I had more money, as I would feel confident going back and...