Metro by T-Mobile — Local services in Ambridge

Charvonna White We apologize if you had a very bad experience with us, unfortunately some things is out of our control. There was a system outage throughout the nation that could be verified through customer service, it would not be intelligent on our part to turn away revenue. As far as not having the phone that you wanted, we were sold out of that particular phone as many other stores were sold out because of the big promotion in regards of that phone, but I would have had it the next day and I was offering you a free case and shield for the inconvenience, but you walked out as I was trying to explain this to you. We Believe in Catering to the customer, most of the Metro by T-Mobile services fees in our store are free, we have gained a good reputation throughout Ambridge PA that we go over and beyond for the customers, because without you there is no us. I would never lie to a customer, there is absolutely no benefit in it, your bad experience is rooted in a misunderstanding...

The guy that was working at the store didn't help me at all. I called customer service and they informed me that I was eligible for an upgrade and had my order in and my issue solved in less than 20 mins. I waited at least 20 minutes for this guy at the store to offer no help what so ever. It seemed like he was stalling so I would just leave. There is zero customer service skills possessed bysaid employee. I will no longer go...

Very bad customer service. Was told system was down nation wide but called another store system was fine elsewhere. Returned the following day to him telling me they dont have the phone i wanted after just being there the day before an told to return. I hate a liar an someone that waste customers...