Geek Squad — Local services in Ames

My daughter bought a Lenovo Yoga computer at the Ames Best Buy store a year ago and had problems all year. We took it in several times and while we had not bought the Geek Squad plan, they still helped us out and sent the computers in for repair. My daughter again was having problems and took it in after the semester was over. The Geek Squad manager came over and told us technically we were past our warranty period however he was going to make an exception and grant us a full in store credit for the computer! Exceptional customer service and can not give them higher praise!!! The Ames, Iowa store is well staffed with knowledgeable staff. Much better than some other Best Buy stores...

Do not take your computer here. They are extremely careless. They may diagnose fix the issue, but they will create more during the reassembly. When I took my computer here they lost the cable from my motherboard to my cdrom and they lost the thumb screw that connects my GPU to my case. The cables for the internal LEDs were dangling and not hooked up. They gave me a cable and a screw to replace it, but I had to waste extra time going back to the store. Also, their cable management and routing during the rebuild was atrocious. Maybe they thought I wouldn't...

My mac wasn't working, so I took it in. This guy was no help, although he was new. He was an ass. I simply just said, "I hope everything isn't gone." He said right away, "oh everything's gone." Kind of pissed me off how he said it. Long story short, everything is still on my computer, it was something else. He was horrible - not knowledgeable or friendly. Geek squad is never usually helpful for me anyways (at least Ames Best Buy). They just...