Menards — Local services in Ames

We drive 1 hr 20 min to come to Menards, we do it very often since we are home remodeling, and we are now starting to remodel my sister's home but today was the last time we do our shopping here. 4 months ago we ordered cabinets and counter top, the cabinets came 2 months later, I had asked the lady incharge for plain white cabinets she mentioned that Medallion's whitest white was Icing white, my cabinets arrived a cream color and incomplete since the delivery company or warehouse lost our pantry so we had to wait 1 more month for the pantry. Anyway I tried to call and figure out why my cabinets came the wrong color, well truns out the color that was recommended as the whites white at Menards was not the whitest that Medallion offers, a derect employee of Medallion confirmed that their whitest white is Sea Salt, NOT Icing white, despite the big mistake, we decided not to make a big deal about, that until our counter top came and it's is totally not what we ordered, I personally took Michaela Woods and her co-worker and pointed out the design of counter top I wanted. For some reason they decided to pick a different one for me.... All I can think of is that she accidentally clicked on the wrong item. She failed to go over the papers she had printed for us and failed to tell us to check the papers to make sure everything was correct, my husband and I were so disappointed because we thought we were trusting a professional. They did not fix anything for us or will not accept they screwed up our order, they said it was our fault for not checking the paperwork even though they are supposed to select what the customer chooses and they need to double check, they are the "professionals" there. We spent over 23 thousand there and the only thing there is to do is to pay a 25% restocking fee, which its about $600 for returning the counter top. Be very careful because you will specifically tell them what you want but they will choose something else for you and will blame it on you for signing the "purchase agreement". We trusted the lady with our selections and she was not careful when entering it on her computer. I am beyond disappointed and upset because I paid so much for what they wanted to give me. She also lied to the store Manager and told him she whent over the sale agreement which she did not do. That day she still said Icing white is the whitest color of Medallion when it has been confirmed by Medallion that it is not. She should not be incharge of that department for sure. Will not be back...

By far the best home improvement store in the area. Always well stocked and happy to help you. I use them almost daily on my personal house or in my contracting business. But I will never use them again if I have to have something shipped from the store to a jobsite. First time the interior doors I ordered, half of them were broken upon arrival to the jobsite and it put out job back almost a month. Luckily I had other work lined up to move my crew over and Menards covered the damages and replacements, otherwise I would’ve lost major money. Second time the driver didn’t show up and my materials were pushed back a day. The third and final time that I will ever use their ship from store feature, when I ordered online I selected the delivery for Thursday so the materials would be present when my crews arrive on Friday AM. I get a call from Menards telling me that they can’t do Thursday but they can do Friday. I responded I needed to be the first delivery and have it by 8. Friday AM comes around and I don’t have my materials. Finally when we run out of work at noon and the end of the delivery window I was in, I decided to call. Was told the driver had some stuff come up and that it will probably be an hour or so until he gets here. So my crew is out of work for the time being, I’m paying for lunch and their unworkable half hour due to not having anything no else to do. Add that to the fact that it’s almost $200 for a delivery and I will not be coming back. I have multiple suppliers who consistently reach out and wanting my business and all have promised no delivery fee.

Great store for the homeowner, but never once have been called by a pro desk member and asked how I’m doing or how they can help and they charge an insane amount for delivery. My company will not be back...

Five Stars for Menards – and Ten Stars for Myles!

I drove an hour to the Ames Menards because I’ve always heard their customer service is top-tie and let me tell you, it shows. The leadership at this store clearly prioritizes service, and that was on full display when I met Myles, who turned what was shaping up to be a six-hour plumbing nightmare into a 30-minute miracle.

I came in with a plumbing puzzle that involved reducing pipe sizes, increasing them around corners, and somehow landing it all into a water tank on my farm. It was like a Sudoku made of PVC. And here comes Myles—not even from the plumbing department (he's in merchandising, of all places!)—stepping in like he’s been building pipe mazes since birth.

With the patience of a monk and a demeanor so calm I think my blood pressure dropped just talking to him, he walked me through the entire process, made sure I had the right parts, and even taught me a thing or two in the process.

This is where Menards beats Amazon. Amazon gets you what you want, Myles gets you what you need even if he’s not technically supposed to be in that aisle.

Menards: give this man a raise, a superhero cape, and possibly a statue near the plumbing section....