Vermilion Valley Service Plaza — Local services in Amherst Township

I would like to lead with, I almost never leave a negative review, I would usually say nothing instead of something bad, but that's how negative this experience was. There were positives and negatives about visiting here, as most experiences. I would all in all have considered this a positive experience until we stopped to get fuel.

We drive a large, diesel, bus. There were 3 lanes that weren't blocked off, one all the way on the left without a pump at all, and all are one way lanes. NONE of the pumps had diesel on the right-hand side. So we pull up in the left lane, and use the diesel from the pump on the other side since the person there was using a whole different pump just for gasoline.

The gas attendant comes storming out yelling at us that we can't do that, and when we ask what he means, he gets an even worse attitude and told us we should be using the gas lanes (a whole different area), we tried to explain we need diesel, to which he seemed slightly surprised and then told us to back into a closed off lane (the only one with a pump on the right).

Listen, I've been in customer service for 15 years. I have to patiently and kindly listen and help unhappy people on the regular. Working with people sucks sometimes, I really do get that. There's no excuse for the unprovoked yelling and rudeness. Management, please train your staff on effective communication.

I don't need friendliness, I'm not even asking for kindness. Just communicate what is being done wrong (using the pump from the wrong side), and what you would like done instead (to open a closed lane, and for us to pull into that). Side note, if you're just looking for someone to fight with, please just wait until someone picks that fight with you that you're...

Over priced! As usual. Burger King employees rude and disrespectful as usual also. Slow....and slow is an understatement, 1 person ahead of me that had been waiting on his order for 5min when I gave mine, 10 plus minutes later I get my food (Luke warm!) Then go to sit in the lobby to eat (which was dead also, like 3 people in it) and it was FILTHY. The cleaning lady spent most of her time dragging ass and just walking around NOT CLEANING. seems she is more interested in lookin at people walking around like she was. We truckers pay out the ass to run the pike, only to find poor service at most of the plazas, uncleaned showers, piss poor attended restrooms and all extremely over priced merchandise! Crap, we might as well be at the Birmingham Pilot travel center, same rude, slow and filthy style...

■Good & beautiful place! ■Trucker Shower (No towels), Diesel. Laundry & two Lounge ■Bathroom no clean today! ■Area for Pets 🤔ATTENTION MANAGERS🤔 ■Cleaning Staff very rough😝 ■Service Staff in Food Court very serious & Very, very low services !!! 🥛🍩🍽🍔🍟😦😧 ■In the left Burger King area, there is the soda machine and two machine materials went out (where the soda bounces) and the cleaning lady tried to put them with her hands, she had just cleaned the food court tables, that is unhygienic !!! A gentleman told her and she complained and she said "I do not understand English" and the gentleman knows what he told the Burger King employee to wash it and put it properly sanitized ... for details so the people we visit and trust in eating there sometimes we face and take viruses, by people as irresponsible...