Popeyes Louisiana Kitchen — Restaurant in Amherst

Walk in order a family meal and I drove from Lorraine, a 25 minute drive to get there. I was better off just going to the one in Cleveland get there because they have to cook more stuff. Little girls give me an attitude. Then come on just after I pay 50 some dollars for a family bill. I get into my car, dad and the mashed potatoes. Then try to keep the biscuits, so they didn't have to cook more for people there. Then? Shorted me biscuits, worst experience I've ever had. And that was the worst Popeyes, I've ever ate, didn't have no kind of flavor so don't go to that. Popeyes Lorraine needs to open up one closer sort of sand dusky. But you're better off driving to Cleveland and then it's fun. NY, you go try to order some pretzel. It's cooking, might as well. You drove all that way. And then you just miss it. They have like twenty some pretzels still in their thing, but they don't want to sell them so they can give them to the people next to them and them what a joke...

Horrible customer service. Ran out of chicken and instead of telling us that when we ordered, they thawed out the chicken and cooked it, which took over 30 mins. I only had to wait 20 (yeah?). Despite several people standing there, nobody came over to explain what was going on. I had to ask. The manager explained, at which point the woman at the resister informed us that we had been told. Of the 7 other people waiting, none of us had actually been told. The manager then missed the opportunity to attempt to fix anything by providing coupons, a free side or drink, or really anything other than a "sorry, it'll be done in 5 minutes." No concern for the young man who had been waiting for 30 mins, or even recognition that they had lost his order and he was still waiting until I pointed out it. Worst of all, this location is at a rest stop, so all of us had...

Today we hit the trifecta of bad experiences at the Middle Ridge Plaza location on the Ohio turnpike. We frequently travel this route at mealtime and like the food selection so we stop here. The first time we waited in excess of 25 minutes to get our fast food order. The second time we got to this location at 6:40 knowing it closed at 7 but the fryer was already turned off and we were unable to order what we wanted, so we left. Today was strike #3. In spite of clearly posted prices, we were charged more for each meal than the posted price. Speaking to the manager about the discrepancy in pricing gained nothing. I understand “ Prices go up”. When they do, change your posted prices! Managers should be empowered to strive to satisfy customers rather than reply with I don’t have any control of pricing. Three strikes...