Panera Bread — Restaurant in Amherst

This Panera is located in a Ohio Turnpike Service Station. Service was slow and the order was incorrect. However, food was fresh. With that said, I would not recommend due to slow service and questionable sanitary practices.

Tip: If you decide to stop, go to the restaurant and have them take your order. Then go use the bathroom, etc.

Pros: *We ordered 2 half salads and the produce was fresh. *Seating was plentiful *Bottled water was expensive but icy cold *the staff was upfront about the wait time being 30 minutes for food when taking orders

Cons: *30 minute wait from order to food delivery *salad was missing the chicken, staff made it right but seemed annoyed *staff also acted annoyed at my daughter when she asked for a fork that was forgotten - not friendly or polite *you can do the kiosk orders, but you still need to wait in line to get the drink cups - they aren’t available like usual *the grilled cheese was wrapped weird so all the cheese stuck to the paper *baguettes just shoved in the top of the bag - didn’t seem very sanitary *tables and restaurant looked dirty and hadn’t been wiped...

I love penera been eating it for years and it's great to have a somewhat healthy choice out here on the road! However this evening I ordered my food. With a the green tea and it was low but churning at all I asked if they had another dispenser to get a crap attitude from some young girl. I assume the manager asked what was wrong I asked him she over talked me with a crappy attitude he then said excuse me and heard me out and politely said we will make some more. Anther customer asked about his sandwich and she instantly got nasty with him told him she can't do anything about it! Whatever that may have been the young man came from the back and asked again what was the matter he tried explaining and again she spoke over him. The customer shook his head walked away to only have another young lady and this disrespectful one start laughing after a brief I can only assume talk bad about the man by the way they both looked at him laughing. I got a mountain dew then left! Despicable! To the young man that was trying to accommodate the customers thank you. That other girl needs to find...

21 Sept 2021 The young women working the shift at 1830 were incredibly rude. They were rolling their eyes at customers and not taking orders from people who approached the cash register leaving some to wait and wander while others ordered ahead of them. The workers didn’t even give them the courtesy of asking them to use the computers to place their order. I even pointed out, as if it wasn’t obvious, that a customer had been waiting at the register. They told me thank you and did nothing to help them. The customers waited for 10 minutes and no one came. They ended up going to the computer after several others placed orders ahead of them. Then workers would see customers waiting at the end of the counters to pick up their food and then place part of their order on one end and the rest of the order at the other end, so people are walking back and forth from one side to the next picking up parts on both ends. The biggest issue is these workers inability to interact and communicate. Very disorganized leaving customers concerned...