Target — Local services in Amherst

Horrible management! Went to purchase a Barbie (well three) for $9.99 and when I got to the register they rang up as $39.99 each! Had a photo that I sent to my wife so I could make sure it was the right one, label said Barbie $9.99, but they still would not honor it. Then, when they keyed in the number on the tag it came up as a door mat. Naturally thinking that it was some sort of computer error and that the $39.99 price was wrong (it is just a Barbie after all) I asked to speak with a manager to get the correct $9.99 price.

After talking to two teenage “managers” I was told there was nothing that they could do and that I was wrong. Even after showing them the photo I took, which was time stamped, I was accused of wrong doing. The friggin number says door mat when typed in the computer! Did I hack into your register somehow to save some money?

Still upset, I asked to speak with another manager. I was hoping for one more competent. However, I was instead given the pleasure of speaking with Tim. Although he was more helpful than the other “managers” he was still clueless. Just could not understand that somehow some way the label was wrong and rang up door mat instead of Barbie. To justify his ignorance he then went and took a photo of another Barbie (one for $9.99) and said ahhh this is the one it is supposed to be. Great work detective, most of your Barbies on the shelf are around the $10 price point.

I wouldn’t normally be this upset but I had to take my kids home and return to the store on a special trip just so they would not see me make this purchase. Also, what a joke this store has become over the past year. It’s dirty, nothing is ever stocked in the right place, they’ve taken away cashiers, and now their computers are being hacked and printing incorrect tags! What’s next!?

I’m not saying I’m done shopping at Target but I’m done shopping at the Amherst one. Hopefully for their sake, and to avoid another empty building in the area, they will get their $&:@ together before the holiday season kicks off. And if not, maybe they’ll clean house and hire more capable people.

Check out lady was extremely nice though so there’s that. On to the Avon...

Went to this store on 10/7/17 at 8pm. Bought several items. When i got home found i was missing 2 things. Tore apart the car, house, and girlfriend's house looking for them. Went back on the 10th and spoke to an associate. When she checked their "left behind" log, nothing was listed. She took all the information down and said their Asset protection agent (in house security) would check things out and get back to me. Finally since I havent heard back from them 2 weeks later, called again. Manager on duty took down my details and said APA would get back to me when she came on shift at 1. 1:20 rolls around and i get a call. APA calls saying she reviewed the tapes and i left with 2 bags. "Yes, i left with 2 bags, but my missing items weren't in them..." To which i got the response "I reviewed the tapes and you left with 2 bags so theres nothing we can do." So i ask, did you check that no one behind was rung out for them, or did you check the SCU numbers id given to check store inventory to make sure they weren't just put back without being logged? To which i got a snappish "I reviewed the tapes and you left with 2 bags". Unsatisfied i hung up with her, called the manager and got corporate number. To which i gave all the information again, and waited while they spoke to the same lady. To which i get a response of; "She said she reviewed the tapes and you got everything you were rung up for". So yes they looked at some 2 week old tapes from cameras 30 ft away and could clearly see that all my items were placed in bags and i am clearly lying to get free merchandise. So now I'm out my items, and the $50, but hey, "They...

I have shopped at this store for years, and I have never been as disappointed in their service and embarrassed as I was tonight. I clipped my Circle coupon before going to the store, but when I checked out it did not give me the advertised gift card for spending a certain amount. The cashier who was quite helpful directed me to customer service. The CSR said that they were having issues with the Circle coupons and she would have to call a lead. I didn’t have a problem waiting. When the lead (Roxie) arrived, the CSR explained the issue. The lead then proceeded to have me unpack all the items that qualified for the promo. I was still ok with that… She then said she had to check the prices of everything, even though she had the receipt in front of her. As she was checking the prices and totaling them up, it very quickly exceeded the qualifying amount. I brought that her attention, but she still continued adding them up. Then she asked if I used the app, to which I said “yes”, she then said I couldn’t have… I explained that the cashier had scanned my barcode from the app. Then she said I must have clipped the coupon after paying. I certainly don’t need to lie to a CSR to get a $10 gift card. Target needs to train their staff on how to interact with customers, or make sure their promos work so we don’t have to deal with...