Taco Bell — Restaurant in Amherst

This location used to be great pre-COVID. Not any more. These experiences are from our last two visits.

Twice now we have gone for dine-in because the signs say dine-in is open. Nope. First time we thought it was for a hiring event, so we tried a second time. Nope. Three visits ago the dining room was open. Not sure why they have closed again. Order by kiosk only. Need to talk to a human, stand by the counter and use your phone. Seriously. Bathrooms are very dirty.

On our last visit , after figuring out the dining room was closed, we went through the drive thru. We were informed that anything with a soft tortilla was not available. Ummm, that's like half the menu. Who is doing ordering for your Taco Bell?

Always check for sauces. Chances are, they aren't there.

Always check for napkins. Chances are, they aren't there.

Always check to see if all items are there, chances are, they aren't there.

Always check the inside of the quesadilla for the chicken, cheese and sauce. Chances are, they aren't there. (Seriously, mine just had chicken. No cheese, no sauce. No cheese kinda defeats the purpose of a quesadilla).

They used to have this friendly young lady at the window that we loved. She always smiled at our kids, but since COVID the window workers are not friendly at all. They act like "how dare somebody order something and make me work?".

Again, this place was awesome pre-COVID. And yes, the response from the location might be "But ..but...COVID." Not an excuse. The Taco Bell on SR58 one exit away had great service. All items were there. Signs said dining room was open and it was the truth. Definitely going back there. If the location on SR58 can do it, so can the Oakpoint...

The tacobell, in Amherst, near Friendship kitchen and crumble cookies, had only 2 workers working tonight at 10:45. 8/31. I was trying to enter the line and a car was backing out of the drive thru. I had to the back up as well so this person could leave the drive thru. The lady who took my order stated that since they were short staffed, they could only take orders less than $20. I ordered 4, 5 layer burritos. I was also talking on my Bluetooth speaker phone to my boyfriend, like I always do when I leave work. I explained to him after I ordered why the food needed to be less than $20. He said thats unprofessional and that their manager should hire more people and not make them work short. I told him, that's how most places are now, short staffed. I then watched another car back up the drive thru behind me. Me and my boyfriend continued to talk about how people keep leaving and how they must have wanted more than $20 worth of food. I pulled up to the window to pay for my food. The lady who handed it to me said, "my coworkers stated that you were being rude and inappropriate and there's just 2 of us and we're doing our best." I was baffled to hear her say this because I was just defending them to my boyfriend. He wasn't singling anyone out, just thought it was unfortunate that the workers are stuck in this predicament. I I thought it was unprofessional that the cashier wanted to call me out about a private conversation I was having with my boyfriend and I won't bother coming back because I thought she was rude when I was trying to show her patients and...

Would rate zero stars if I could. Their drive-thru service is atrocious and it seems like they need to breed and slaughter the animals before they even make your food.

I came here last night to grab a quick bite to eat. But I ended up wasting thirty minutes of gasoline while being trapped in a line of cars four school buses long. Their drive-thru is extremely narrow, with no way around the car(s) in front or behind you. Good luck getting the six other drivers behind you to back out if you ever get stuck here.

It got so bad that I ended up turning off my car in the drive-thru while waiting for the lady in front of me to move. At first, I thought she was just messing with me and everyone behind me so I honked at her. In retrospect, I'd like to apologize because it turned out that she too was waiting for someone to take her order. Forty minutes of waiting in line because they didn't have a single employee to take any orders.

Even when she was finally able to place her order, I ended up driving past the microphone and waiting another ten or so minutes behind her while she sat at the serving window. They took so long to assemble her meal of pre-cooked ingredients that a man got out of his car in the line behind me and approached the window on food to question the sluggish staff about the situation. They didn't even charge that woman for her food and when she finally pulled away, I simply drove past the window and went elsewhere....