ROBIN•riley — Local services in Ankeny

If you are considering purchasing from this particular shop, I urge you to exercise caution. In a recent experience, I ordered a Jellycat Amuseable Daisy as a wedding gift for a friend, only to receive a product that was missing its tag and appeared to be of subpar quality. The item bore little resemblance to the genuine Jellycat products showcased on the official Jellycat website.

Upon lodging a complaint with the shop, I was met with a disappointing response. They claimed to have no policy in place to ensure that all Jellycat items sold by them are new and accompanied by their original tags. This lack of accountability is concerning, especially for a shop purporting to be an authorized reseller of Jellycat products.

Furthermore, the shop's dismissive attitude towards my concerns, coupled with their request for me to refrain from placing any future orders, raises serious red flags about their credibility and customer service standards.

In conclusion, I advise all potential customers to approach transactions with this shop with caution and to be wary of the possibility of receiving misrepresented or...

I’ve occasionally shopped at Robin Riley for sentimental items (I bought the outfit I took my firstborn home from the hospital). I love the quality and the items sold here, no complaints there! I had my second child and was gifted a few items from different people from this shop, two of which I wanted to exchange (not return). Tags still on. I couldn’t find a phone number for the shop so I sent an Instagram message, Aug 1, then followed up a few days later. After three messsges the shop responded and apologized then said I could exchange with receipt (they could look up) Within 2 weeks. I immediately sent the name of the gift giver. They saw the message but didn’t respond. I followed up a few days later and they saw but didn’t respond. We are now past the two week return window even though I have tried to stay within it. The shops lack of response has hindered my compliance and I now have items that are brand new with tags I cannot use. I have screenshots of the conversation.

There are other shops around Des Moines that are boutique kids shops that I’d recommend, better...

If I could give zero stars, I would. I bought a $68 dress for my granddaughter for fall photos. I was waiting for a pair of boots I ordered on-line to go with the dress to see how everything looked together. Once I received the boots, I ended up not liking how the dress fit on her; therefore, I took the dress back to the store the same day I received the boots. The tags were still on it and I had the receipt. I only wanted to exchange the dress for something different in the store. I was told I was 7 days past the time to return or exchange. The clerk called the owner, Robin, to see if there was anything she could do, and Robin said "no". My sister and I spent over $300 the day I bought the dress. We used to shop Robin + Riley when they were at their old location. Needless to say, Robin + Riley have lost loyal customers over ridiculously poor customer service. Between the two of us, my sister and I have 4 young grandchildren and would have been frequent customers. We will be finding another...