Verizon — Local services in Annandale

Recently went to this location to get a Verizon phone activated... Backstory. Iv been a Verizon customer for probably over 20 years, I know the ropes. So I take in my OnePlus 8 UW to get activated....he asks me where I bought it and I tell him brand new from distributor on eBay.... Instantly proceeded to tell me because I didn't buy it from Verizon it won't work. Ha! News flashhhh oneplus literally only makes the "UW model for Verizon it's literally locked to their service.... After back and forth... I finally am tired of arguing he was nice enough to pass me off to customer service which had me on hold for a hour... Finally got a helpful person on the phone he proceeds to tell me necessary steps to a activate my phone activated, when the Verizon store guy gets on the store line and says" sorry to waste your time but this gentleman is trying to activate a phone that's not Verizons" I'm shocked.... The guy is so wrong. The Verizon rep on the phone seemed to ignore the store rep and continued to try and activate my phone. He then asks if he can send a confirmation email, unfortunately I am stranded at the store with no working phone. So I ask the store rep if I can have an email sent or check mine. He says no, and I politely say okay and leave.... So frustrated I was on the phone for an hour for nothing. Fast forward to getting home had to wait for my girlfriend so I could use her phone but not 15min after battling 40min of elevator music, we get the phone working on Verizons 5g network. These guys at this store are nothing but phone hustlers.

PS I'm writing this from my OnePlus 8 on Verizons network..these...

So here it goes. I ordered a phone using Verizon online a while ago and something went wrong with the order and I wasn't going to be eating it. Needless to say I was mad and confused so I decided to drive to the nearest Verizon store. I walked in and was welcomed by David (sales person). He was calm and helpful and was able to help me calm down. He then asked me what was he able to do for me. I explained to him my situation and he was quick to tell me not to worry as he had the exact phone I wanted in the store and that I could take it with me. This meant I did not have to wait until November 30th to get the phone. Soon after that he talked to me about my current plan and explain to me that there was another plan which would be saving me some money and also GIVING ME EXTRA DATA. Say what? Hell yes let's change it, I said. He was able to help me all the way to the end and even got my new phone ready and all it's contacts and apps forward to the new one. (I know it is not hard to do but come on that was super cool he was willing to do it anyway so that I don't have to) Awesome store, everyone who works there's is super friendly. I am deferrable coming back here and bringing anyone of my friends who...

I must warn you about my experience with this store's clerk, William. He misled me, and I strongly advise against visiting this phone shop.

On Christmas Eve last year, I went to this store to set up a plan for three new lines. William promised me a special discount of $90 per month. Trusting his word, I signed up, expecting the first bill to reflect this rate. However, the first bill was $300. When I raised my concern, he vaguely assured me that the amount would decrease but never clarified if it would actually become $90 as promised.

The second month’s bill dropped to $180, and the third is set to be $150. I understand that initial bills can sometimes be higher due to activation fees or other charges, but at no point did William mention this when he promised $90 per month. Moreover, the bills are still far from the $90 he quoted three months ago.

This is not an exaggerated story—it's my honest experience. I strongly recommend avoiding this shop to prevent similar issues. I'm not going to use...