COOPER HYUNDAI — Local services in Anniston

My in laws bought a car from this dealership earlier this year and were promised two cut keys that matched the car. Being that only one was in stock, they had to wait for another key to be cut and programmed, which is fine. Upon receiving the second key, they found it had not been cut and was just a programmed key fob. When they inquired about their uncut key they were told they could get it cut for $300. When he complained he received a call from another location that he lied about the situation. Very unprofessional move.

Shortly after before they had these key troubles, my in laws recommended that we also buy a car here. My wife and I found the car we liked and were happy, for a short period. We took our car in for its first oil change less than two months after buying the car and everything was good. After the oil change the service department took our car to their wash bay and had it washed. (We were not asked for permission nor told the car would be washed until after it was done). When we got our car back we found multiple scratches in our hood immediately. We talked to the man in the service department and he said I would be getting a call from the service manager the following Monday (events happened on a Saturday). I never received a call, so I called him. I told him about the situation and he said I could go back the following weekend to get said scratches buffed out. That weekend I brought the car back to get it buffed (and apparently washed again) and when we got our car back again we found a deep chip going into the bare metal on our hood. When I alerted the man in the service department at the time, he told me he would look into fixing it. That following Monday I got a call offering to sell me the touch up kit to fix it.

A couple weeks go by and we have a vibration in the rear of our car. Not wanting to deal with Superior, I made an appointment with Team One Hyundai in Gadsden. Our car needed four tires and a four wheel alignment after less than three months of owing it, totaling about $700. Their service department told me we shouldn’t have been sold a car with tires that worn.

After writing a review, my father in law was finally contacted and told that his and our situations would be made right. The service manager told my father in law that if we took them our car, they would take care of us, put us in a rental if necessary, and fix the chip in our hood. Sounds like a wrong being made right, don’t you think? Not exactly. When we arrived we showed him our car, they took it to show their technician to get his opinion and brought it back. We were then told that we would need to come back the following Friday and that he would put us in a rental while they fixed it. He also told me we were getting the benefit of a doubt even though he doesn’t think his guys caused this paint chip and about how he had nothing to do with any of these issues, but that he’d fix them anyway. I don’t like being treated like a liar or an inconvenience. I live over an hour away and I work for a living, so I can’t just drop what I’m doing at any time to deal with this nonsense. I have wasted too many of my Saturdays dealing with bad business associates. Superior won’t see the likes of my business, or the business of anyone I...

My wife and I placed a deposit on a Palisade. We were working with Cameron over the phone till the car arrived. While waiting for the car, I asked if they could throw in a cargo roof rack and Cameron said yes they could make that happen. We then our notified on the 29th of April that the Palisade has arrived. I told Cameron we would likely not be able to pick it up till the following week. Cameron was then persisent we get the car now so they could report it in Aprils numbers. He offered to drive the car to us with the completed paperwork to sign. I refused because we haven't even inspected the car yet. So my wife and I took time off work to drive up that day (2hrs) to pick it up. When arriving to the dealership I reminded Cameron about the roof rack because I did not see it on the car. He then replys we don't have any in stock and we aren't going to order one because it would cost us a few hundred dollars. So I called him out for not keeping his word. He then gets up and gets Clint (sales manager) to speak to me. Clint immediately asks whats the problem here? I explained the deal was a roof rack was going to be thrown in with the car. He replies we never made that deal with you. I then told him Cameron did. So this tells me Cameron never even bothered to clear that with him and was just trying to get us up there to get the car now and then backs out last minute. Clint then proceeds to tell me if we don't want the car then dont buy it because we can sell it by the end of the week anyway. Granted I am aware the Palisade is a hot item right now and he knew we put a deposit down and just drove 2 hrs to pick it up. Of course we are going to buy it. Doesn't give you the right to act like that toward customers. Clint tried to offer an additional $500 for our already low ball offer on our trade in. I declined the offer because that wasn't what Cameron and I agreed on and the dealership would still come ahead with having our car by giving a low offer. They did not negotiate any on the car. I gave two stars for these reasons. 1- The cars are pretty competitve when it comes to price so I wasn't upset about that. 2- Bryan in the finance office was very pleasant and professional. So I would say as long as you don't work with Cameron or Clint then you should be in good shape, because they clearly showed they only wanted to meet their quota for the month of April. Then upon leaving they didn't even set all the floor mats in their place and had them thrown in the back and also sticky residue left on several parts of the interior. So yeah we are one and done...

Well here it is 4 years and 6 months later and I still am having issues with this dealership. One could say that from beginning to end, this has been the worst experience I've had with any company. It all started with them writing my contract with the wrong car, it took them 3 months to figure it out (makes you wonder about the frequency of conducting inventory), once the new contract was completed, they assured me it was all taken care of. the following issues came up after the new contract was signed. The car on the original contract was still in my name at the DMV. had to go to the deanship get them to give me a letter stating the error, but not before the DMV wouldn't issue my other tags for my truck because the customer who bought the car that was originally on the contract did not have insurance. I had to call Sirius XM to change service to new car. My automatic payments from my bank was not being credited to my account and was getting threats to repossess my car. Wend to the dealership many times to see if they could correct this. nothing was ever done. I contacted Hyundai Finance and they informed me that the dealership had to correct it as it had been coded incorrectly . After numerous to the dealership and Hyundai Finance I finally had this issue resolved, but not before it had effected my credit report. They assured me they would send a letter to the credit bureau to explain the error. That never happened. 4 Paid off the car on Feb 01, 2022. I waited for my title but it never came. Called Hyundai Finance, they explained that the Dealership had to release it. I drove to the dealership and spoke with Bryan Johnson, he was very apologetic and said he would look into this and get back to me no later than the following work day. I never heard back from him. I wrote a complaint to the Better Business Bureau (BBB) on August 1, 2022. They did send the dispute to Superior Hyundai but the dealership never responded. I did receive a call from J D McWilliams on the 10th of August 2022 and he also promised he would look into this and keep me posted to all activity to get my title. Unfortunately that's been twelve days ago and hadn't heard back.

At this point, they leave me with no alternative other the to seek counsel and try to attain my Title.

Having to wait six months plus for a title is completely unacceptable. I am not sure if they lack training or they just don't care about customer service. It is of my opinion, that if you are in the market for a Hyundai, you might consider going to a...