Happy Feet Planet — Local services in Apex

I will first clarify my breaking down of seemingly basic concepts is for the business not those reading reviews. I wasn’t going to leave a review in regards to my sister being told she had to leave to breastfeed her child but after reading the business’s response to our family friend’s review about the situation I absolutely have to. I am also aware you spoke to our mother and her experience with you wasn’t great either. Maybe you interpreted the conversation differently which seems to be a theme. I am not sure what all the safety cameras do however I am confident they don’t record sound if you feel the conversation that took place was my sister being offered a private area to breastfeed. The business lying to avoid responsibility is possible but I’ll be kind and assume that isn’t what is happening here. I guess it’s also possible we have a difference in understanding as to what ‘offer’ means however such a definition isn’t subjective. By definition when you offer someone something they can reject or accept the offer as they desire. If you have audio on your safety cameras we welcome for it to be posted to offer clarity on the situation for those interested. My sister wasn’t told there are other areas available for you to use if you would be more comfortable there or if you would prefer them. To me and by definition that’s an offer. She was told “There is no public breastfeeding allowed in this room.”. The “” at the beginning and end of the statement mean this a direct quote from your employees mouth. The lack of ability to accept or deny this as desired is what makes it NOT an offer just so we are clear. She was made aware that there are other places she can breastfeed but she naturally wanted to stay where she was, you know, the area where her other small child was playing which is the room where there was “…no public breastfeeding allowed…”. Presumably she wanted to stay to supervise said child which can’t be done if you are in a different room. I just want cover all bases here since it feels like there is a general desire to not take responsibility: telling someone to leave an area they are permitted to be in if they want to breastfeed/to breastfeed is illegal. You can offer other, private areas to use as desired(wow that word just keeps showing up)however you cannot require those be the only areas used for breastfeeding and regardless of what your policy is or what you claim it is she was told to leave to the area she was in if she wanted to feed her child. 100% illegal. If your policy follows North Carolina law as defined in general statue 14-190.9 and allows mothers to breastfeed where they see fit that’s great and we are happy to hear it! That means instead of an illegal policy you have a pretty substantial breakdown in communication or understanding on your employees part of your policy and state law which you are still responsible for and responsible for fixing. Until your policy and state law is applied correctly in every situation that arises on your premises regarding breastfeeding mothers your business is not a place welcoming to breastfeeding mothers. This fact is especially true when you, as a business, blame the mother for not ‘understanding’ what was ‘actually’ said to her instead of apologizing and addressing the issue. Anyone who knows my sister knows she doesn’t make mountains out of molehills and doesn’t like confrontation. She is the woman who felt bad about suing someone’s auto insurance for medical bills when they ran a red light then ran her over with their car while she crossed a crosswalk. She would have been more than happy with an apology and explanation on how this will be avoided in the future. She very well may still accept that. Thank god her friends and family aren’t as forgiving and won’t accept that at this point. This review needs to and will remain as a warning to mothers of what has happened/can happen at your facility and how you handle those situations when they arise which is more far important and has absolutely been the most disappointing part of...

STAFF THREATENS 3 YEAR OLD. Drove all the way to from Garner for a bday party, first time here, we couldn’t get here until 45 mins into the party, so I told my child after pizza she could play. The staff informed me after the party we had to leave as they overbook on weekends. Something they should probably inform you before your child’s already back in a ball pit? Maybe at the door? Not wanting to drag my child out screaming I said OK give us a few minutes, at which point a staff member threaten to physically remove my child. So my child paid to play for 15 mins and was threatened by a staff member. We won’t be back and definitely won’t throw a party here. Great Alternatives: places you book a party you can still play after with excellent staff! urban air (great pricing), angel island, DEFY Apex.

Update to the owner’s response:

1. Your facility absolutely DID threaten to physically remove my child. What do I or any adult get out of taking time to make up a random story?! Be logical. Sounds like your staff (or you) are also liars, just like the breast feeding incident with another guest you implied wasn't truthful (I suggest other guests record any interactions, the staff/management clearly has no ability to be truthful but at least that lets me know they knew they were wrong for saying what they said to me since they deny it).

2. You think eating and playing don’t mix? So every school from pre-k to middle, all over America, since the beginning of time, eats and then plays on a playground for lunch EVERY DAY and that doesn't mix? The alternative faculties I mentioned above have no issues with eating and playing as they sell food ...but that’s what you’re going with?🤣 Kids literally eat and ride roller coasters via the fair or amusement parks... are you for real right now? Do you even have kids? 😒 Have whatever rules you want for $$$ but don’t make stuff up, it’s absurd. Your customers aren't as brainless as your responses...

I'll be leaving a 4 star mainly because the kids really enjoyed the play time. Secondly our party host was easy going & continuously offering assistance. On arrival to my sons birthday party, I arrived 15 minutes early as suggested by the last person I spoke with on the phone, when I came in it was EXTREMELY busy. People were in and out, kids/parents everywhere in the "waiting" area. Assuming most of the traffic was due to birthday parties/celebrations. They were late getting us to the party room from cleaning after the last party group. When my guest arrived, about 5 mins after the party should have started, we all were still sitting in the waiting area. I included gripper socks for all children (7) and had to ask more than once for socks so they could at least start the play time. They did provide a cart for all of our belonging and party supplies and did take it to our room when it was available. Our room and decorations were set up nicely for us while I was supervising the children playing. Our pizza was available when we got to the room, however it was cold & provided by papa johns. We had to pay for each juice box/water individually which was known before hand but I believe there could be a better option, such as bringing your own with out an additional charge. I think they should consider having a 20-30 min gap between each party/celebration to reduce traffic, confusion & frustration. We technically didn't get our full 2hrs and was somewhat rushed out the room at the end while we were trying to straighten everything up. The young lady that was in the room with us again was pleasant, I just feel like most of the staff gave off an energy like they were overwhelmed & tired. All the staff I seen appeared to be young (less than 21). The kids wanted to go back and play after pizza & cake so I think including an additional 20-30 mins of play time at the end would be nice or a coupon/free one time pass for all...