Chick-fil-A — Restaurant in Apex

On September 8, 2025, I placed a mobile order for a 12-count meal. Unfortunately, the order was placed at the wrong location, and I did not pick it up. I immediately called your customer service line, and the representative I spoke with assured me that I would receive a refund and that someone from the location would contact me. To date, I have not received either a refund or any follow-up communication.

Today, I called the customer service line again to check on this matter. I spoke with a supervisor named Kaylee, who was extremely unprofessional. She was rude, dismissive, and continuously spoke over me instead of helping resolve my issue.

This experience has been very disappointing, both due to the unresolved refund and the poor customer service. At this point, I do not plan to continue ordering from this location, and I will be taking my business to the Chick-fil-A in Beaver Creek Apex, NC instead.

I would like Chick-fil-A to promptly resolve my concerns with a meal replacement and address the unprofessional behavior I experienced.

Update: 9/15/25 at 10:10am Hello Nick, I have become aware that you have been in direct communication with my son today. Please understand that he is a minor and a child, and is in school it is inappropriate and unprofessional for you to be contacting him directly.

As his mother all communication should be with me not with my son. He should not be receiving text messages on his cell phone from Chick-fil-A representatives regarding these matters.

This type of communication is unacceptable, and I consider it very unprofessional. I will also be contacting Chick-fil-A corporate office to report this issue.

Moving forward, please ensure that any and all communication goes directly through...

This review is to shed light on how employees are being treated during this wave of heat we've been experiencing not only here in NC, but across the country. This Chick-fil-A location in particular has only been open for the last 6 months, so I'm sure everything is in working order, including the menu board. My question is why are the employees still required to stand out in record heat to take orders when there's a working menu board? It is absolutely insane that the managers at this location had a young lady standing outside taking orders. Do they not understand that this heat is detrimental to her health and that is completely unnecessary to have her standing out there? I mean, God forbid that we as customers have to communicate through the speaker on the menu to place our order. This is just a classic example of poor judgment on the part of the manager and Chick-fil-A. Teenage employees don't have a voice and are very impressionable when first entering the work force, so they're going to do what they're told without much push back. This young lady and the majority of their employees are someones child and shouldn't taken advantage of like this. DO BETTER...

I went for lunch with my classroom of neurodivergent learners that use different means of communication (tablets/devices). They each ordered and paid individually, which requires a bit of patience from the staff. Enara took our orders and she was absolutely stellar!! She talked directly to the guys ordering (not to me). She was so patient and encouraged them to take their time. She handed their change and drinks directly to them (not me). She treated these guys like human beings, which sadly is oftentimes not the case in community settings. There were other staff members that were also amazing, although I didn't catch their names. They helped us to secure a large table during the lunch rush. We had the best experience and are so grateful to the staff!! Thank you, Enara...