Verizon — Local services in Apex

I just left the location and attempted to get my receipt or agreement showing proof of payment for my iPhone. After talking to customer service they set me an appointment for 8. Liz came to “assist” me and stated first “I don’t know if I can print anything because our printers hardly ever work here but we’ll try…We can’t even print our receipts sometimes”. I sat. She pulled up what she called was an “empty account”. Liz says “nothings here, it’s empty”. I said I don’t understand. Verizon booked me an appointment here as you read in the notes so I have to have a receipt. Apple is requesting this receipt. She said I understand but nothing is here I don’t know what to tell you. I said “ok well legally I am due a receipt so who do you need to call to help us?” . Liz responded “I know that you’re frustrated but please don’t take this out on me.” I was very befuddled. My tone never changed, I was calm, and my body language was consistent. My response was “excuse me? My tone never changed, nothing about me is irate. I am talking to you like a person.” She interrupted me and PLEASE WATCH HER IN THE CAMERAS…She started putting her hands in my face (both toward me) leaned her head back in what appeared to frustration and said “I knowwwww but I don’t feel like being your punching bag today…I know that you’re frustrated.” I said “Liz if Im ‘frustrated’ I have every right to be but you appear frustrated and now projecting because you don’t want to do your job.” She continued to talk over me repeating herself so I definitely became fearful and recorded for my safety! She also said she didn’t work for Verizon she works for “Vic’s”. I think Verizon and VIC’S should know how I felt as a woman of color and her with that comment to paint a narrative that wasn’t there. We all know how this can affect me. I have a social media platform and am thinking about sharing! Liz decided she would look up corporate location when I told her I would be recording. We started our interaction with excuses- the printer comment. Then she went straight to I cannot help you instead of looking for a resolution. Unfortunately going as far as playing the victim in a problem that she never had. I am mortified by women who...

I've been coming to this Verizon Wireless store for about a year or so now. I've used the store for several things, establishing a new line, troubleshooting a phone issue, buying new accessories...basically the full gamut when doing anything outside of online activities for a cell phone. Generally the service here is great. Typically you see the same techs helping folks and selling products and my previous experiences have been, for the most part positive.

However, it's unfortunate that my most recent visit wasn't as favorable. We showed up and they seemed fairly busy. For a wireless store maybe 6 people in the store and this includes people in groups. We checked in with an individual and waited...and waited for a good 30 minutes for a rep to assist us while there were 2 or more Verizon reps just standing around doing nothing. 2 individuals were standing at the door waiting for customers and chatting among themselves.

While the wait time was unfortunate, it's sometimes expected with a wireless store so I gave it the benefit of the doubt and finally when my name was called, I received assistance. The tech/sales rep was helpful and knew how to assist me...however, it took him an additional 15+ minutes to finally swing back around from socializing with his coworkers before actually solving my problem. Maybe I'm being too critical, but I expected after already waiting for a good while with reps available to actually help to have some personal service.

I won't fully discredit this store with 1 negative experience, but it did lose some points with me. Bottom line, this is the only store in the area and offers quality sales and service. Depending on which way the wind is blowing, don't expect a quick turn around or personalized assistance unless you get the right rep at...

I had 3 questions I needed answered concerning my Verizon account and one product to possibly purchase so I stopped at the Verizon store in Apex. Felipe ask what he could help me with and I told him first about my name not appearing when I called someone. He immediately spoke with a sharp angered attitude that he could not help me and he did not work for Verizon but Victra. I was surprised at his glib attitude and told him that I had heard this store would not help customers and I ask him why didn't they change the name on the store to Victra so Verizon customers wouldn't come in. He said I was rude and he was thru with me and walked away. I went to a young lady at a desk and ask if Felipe was the manager in this store. She said no but the manager was not in. I was waiting for the managers name when Felipe walked back up to me and said another employee couldn't wait on me cause they were busy.and he told me to get out of his store. I ask him for his last name and he said if I didn't leave he was calling the police to have me removed. These remarks were so humiliating and unnecessary. I have worked in customer service all my life and have never seen a customer treated in such a manner. I reluctantly left because I was so embarrassed. He followed me to the door and hollowed he hoped God would help me.as I left. Today I went to the Verizon store on High House Road and all my questions were answered by a very knowledgeable employee named Jason. He had a wonderful positive attitude that Victra would be proud of. I truly feel an apology from Felipe in front of the Apex employees would help strengthen his core values!!! Thank you for listening and I look forward to...