Knolls Jewelers — Local services in Apple Valley

I have been coming to Knowles Jewelers for several years. They have always been fast efficient and extremely friendly. Sue has always been such a doll, but today I had such an awkward experience. I had told her that I wanted to look into upgrading my half carat diamond on my wedding ring to a 1 carat diamond. She had told me that they would have to see if the one carrot would fit on the heading of the half carat. In a way this is odd because I had brought in one of my old quarter carat diamond cluster rings to swap for a 5-carat solid citrine Stone and they did it with no problem. For some reason Sue was kind of snobby today. I'd also told her how I would love to have a lab-grown diamond because it's more cost-efficient and she basically frowned upon that and had made a comment about lab grown diamonds being "fake." I understand jewelery stores would rather sell a natural diamond, but, really? From what I understand lab grown diamonds are real diamonds. Chemically, physically, and optically, lab-grown diamonds are identical to natural ones. They're real diamonds with the same crystal structure and beautiful sparkle as natural diamonds. Lab-grown diamonds also have the same famous Mohs hardness of 10. They're just as durable as natural diamonds, but are more affordable, and are GIA Certified. Sue also knows who I am being a returning customer for several years, but when I mentioned my name and her response to was "oh yeah". Not "Oh yes, hi there!" Like she usually does but, more monotone like I was boring her. This really turned me off about her and Knowles Jewelers. I had taken several of my rings there over these years to be sized, specially made, modified, cleaned, etc. but she really upset me with her, not only mentioning, that lab-grown diamonds were fake, but also her response to me upgrading to a full carat as opposed to a half carat, and her response to who I was. I'm sorry but I think I may be finding another jeweler soon. And, I'm absolutely...

Went in to get a ring resized. Two older couples were being helped ahead of me and I stood behind them, waiting patiently. The sales people ignored me. No, “We’ll be right with you.” Nothing. They then proceeded to have a conversation about the news and Dr Phil. As if I was invisible. I felt so disrespected and like they did not want me there. Also, their door is tinted and they keep it locked. When i was inside, every time they saw someone walking up to the door they opened it right away. However, when I had walked up and it was locked, i stood there confused and walked away and then walked back to peek inside and waited a bit longer reading the times on the door. Finally, a nice lady, who seemed to work in the back, opened the door apologizing and said they “did not see me...” When i sat and waited for my ring to be resized the lady who appeared to be the owner or main manager seemed REALLY NICE but was having conversations with every customer EXCEPT ME. Not even a greeting or kind look. I don’t know if it’s because i look very young for my age and was casually dressed today, but i just felt super uncomfortable and pretended to be on my phone just to feel less awkward. I don’t think I’ve ever written a bad review and I’d hate to be the first negative review, but i believe that businesses deserve to see their feedback especially if it could help. My hope is that they don’t judge people’s appearance and treat everyone with a nice greeting and acknowledgement. I just moved to town and my family and I spend tens of thousands on jewelry each year. You never know who you’re ignoring. We usually prefer supporting smaller, family-owned businesses like this one, but unfortunately I did not enjoy my...

If I could leave a negative review I would. The quality of work and what's worse, the customer service and accountability were horrible. My mom spent $500 on a ruby ring as a wedding gift for my daughter. She wore it for 10 days and noticed it looked weird and when she touched it, the ruby came off on her finger. We immediately sent it back to Knolls Jewelers who said they would repair it and mail it back to her. Three weeks later, they'd fixed it, but neglected to mail it as they promised. My mom went in to pick it up and was told my daughter damaged the ring and it was her fault and they should have charged us. Really? She did that much damage on her honeymoon and having it for 10 days? Don't waste your time with this very sorry business. Never have we been treated...