Ninja Sushi — Restaurant in Apple Valley

Let me make one clarification. The food is amazing. What I feel is a major growth edge is related to customer service and online order processing.

Last week, my wife ordered a meal for our family of six via their online service. I am not a native of the Apple Valley area so I traveled over 25+ minutes, one-way, to pick up my order.

When I arrived, after spending a few moments clarifying with the representative that our order was via their online system, I was handed a bag - in hindsight, I should have checked the bag, but I was not provided with a receipt and I should have asked my wife the entire order content. In all, I thought everything was accounted for after I traveled back home.

Once back home, my wife informed me that we were missing significant parts of our meal. My wife tried to utilize the online order system she placed her order with but it would not work. After several attempts, we were able to speak to a representative on the phone. After working very hard to make the representative understand that we were missing items, they gave us the option to return to the location (I remind you, this is a 25+ minute drive one-way).

It is at this time, my wife drove to the location. Prior to her drive, the representative let her know that she would have the meal prepared prior to her arrival. Unfortunately, when my wife arrived, she had to wait and they STILL did not have all the food prepared. Actually, they informed my wife that the grill was closed and that our missing order items could not be made at this time.

At this point, my wife asked if she could get a refund and the representative informed her that she would have to call some number to clear up the bill because they could not give a refund at this location (possibly corporate). The worker did notify my wife she could return another day to get the missing items at no charge.

Lessons Learned

It pains me to write this message, and yet I know it is important to share my recent experience. I can remember in the past when I frequented the establishment and was very satisfied with the service and meal.

I am not sure if it is under new management or leadership. With all that is been going on, staffing could be a major concern. All I know that I am still $30+ dollars short on a meal.

I would ask that Ninja Sushi consider the following:

Find a new online ordering system. It is obvious it is difficult for you and your staff to track or interpret orders; therefore, affecting customer service.

Buy your establishment an improved call system (i.e., phone).

Training. If turnaround/ retention of workers is an issue, I wonder if you can take some time to see what your employees need.

Leadership. Who is the leadership in this place? Are they on call to assist employees when though decisions have to be made?

Just my thoughts. If you got this far in my review, I appreciate you. I am sure I will give the establishment a second chance in the future, but, in the meantime, I wanted to express my frustration in the poor quality of customer service received. Anyone who has followed my page knows that I usually like to promote positive reviews, but I do have to express other thoughts in order to help improve the...

Hot dishes were good..Sushi was just "OK."...Slow and unresponsive service.....Went to lunch and ordered the all you can eat sushi bar and a shrimp tempura lunch special. We were seated in about 5 minutes, the restaurant was about half full. So far, so good. I ordered a rainbow roll, a couple of appetizers and miso soup. Being my first time to Ninja, I wanted to test the waters before making more selections. It took a good 20 minutes to get my appetizers and another 10 minutes or so for the roll and the tempura to be delivered to the table. When my roll was delivered, I explained to the waitress that I had a limited amount of time and asked if I could go ahead and place another order on my "all you can eat" purchase. Her response was "you need to wait until you finish your roll." Well, that took me about 3 minutes. I was starving! I then spent the next 15 minutes attempting to flag her down so I could order some more food. I finally got her to bring me my slip and she promptly walked away. . Another 10 minutes goes by and no luck in placing my order. By now I didn't have enough time to wait around for her to pick up and deliver my order to the chefs, then hang around for 20 minutes for my order to make it to the table. My suggestion is that if you do get the "all you can eat" to go ahead and pile up on your first order. Order 2 rolls instead of 1, etc., especially if you are on a lunch break and have a limited amount time. As far as the food quality, my friend enjoyed her shrimp tempura. The sushi was middle of the road, at best. The fish was a bit old, for my liking. The tuna was on the grey side, fishy smell, taste etc.....When I decided that I was going to give up on ordering more, I couldn't get the waitresses attention in order to pay my bill. I ended up waiting at the cash register until she decided to show up. At that time I explained that I really, really would have liked to have been able to order more on my "all you can eat" purchase. Her response? "I'm sorry, i was busy." Pretty much an "Oh well, that's the way it is" attitude. Hate to see what the service would be like during a truly busy .shift.....In conclusion, slow service and middle of the road,...

First off we're sorry for the extremely long review but who ever reads this needs all the details. Unfortunately we have to write this but it's necessary because of the service that we recieved today. It was some of the worse service that I've experienced in a long time. We ordered our food through uber eats and recieved it with no condiments such as ginger, Wasabi and soy sauce. Nothing was labeled so we can identify each roll and the sauce was mixed up and tasted horrible to us. So rather than writing a review right away we decided to call to find out primarily about the condiments. They answered the phone and said Ninja Sushi please hold and we held for a little over 13 minutes to get hung up on. We called back spoke with Brianna and she informed us that condiments need to added to the order when doing it online and that they charge extra for that. I asked to speak with the manager and spoke with Angie informed her on the reason for the call and she told me the same thing but added that we didn't request or add condiments to the order and that they don't give them out because people waste them. Even though I don't agree with that I understood it than I mentioned that we had been placed on hold for almost 15 minutes and that was unprofessional and could have been handled in a different manor especially when it gets busy. She decides to get defensive about possible suggestions on how to handle this issue in the future and she comes back at me with SOOO WHAT DO YOU WANT some ginger and Wasabi followed by " I said sorry already" clearly missing the whole point of the call. I informed hear that I made the call to prevent from writing a bad review and she follows it up by saying " I wish I could write a bad review on you " keep in mind that I haven't yelled or cursed at her or talked down to her. Lastly as I'm informing her that her actions will lead me to writing a review she proceeds to hang up on me while I'm still talking. We'll never eat at this place again and plan to inform the people we know in city hall throughout the high desert along with all the people we know in the...