Stater Bros. Markets — Local services in Apple Valley

June 2025 It's time to update our review from five months ago. We continue to receive fantastic service and support from every member of our local store #110, located at Bear Valley & Navajo in Apple Valley. Issues arise from time to time, and the leadership team, Gabriel, the store manager, and his assistant, Marlene, diligently and carefully listen and resolve issues, including providing consistent training to team members when necessary.

I am a disabled veteran and unable to shop in person; as much as my mother, nearly 90, enjoys being able to go into the store, she is only able to do so on her better days. Accordingly, we rely heavily on the Stater Bros online ordering system and their shoppers. We use the Yuka app to screen out products with toxic additives and use Perplexity.com to find foods following the antihistamine diet to which one of us has to adhere. Not to overlook the many who work so hard to help all customers, we mention a few by name.

Krystal, one of their shoppers, always does an amazing job, finding the highest quality products, and shopping for us as if we were doing it ourselves. Ethan, Emmanuel aka Manny, and Desiree are among the many friendly and caring folks bringing our groceries out to us when our order is ready. And Ed continues to hit it out of the park every time, always providing the very best customer service at every turn. One and all, these team members and their colleagues are professional, helpful, and caring, above and beyond the call.

We continue to heartily endorse the entire team at our local Staters Bros. Hope this helps other customers. :)

January 2025 Our family has used Stater Bros Up and Down the Hill with great success for many years now. For our family living Up the Hill, Stater Bros store #110, located at Bear Valley and Navajo in Apple Valley is our local grocery. Dalton was a superb assistant manager until he was transferred. Now Gabriel is the store manager and also superb. One of the many strengths exhibited by these two leaders and others at the store, and their regional headquarters, is their ability to listen to and care about what customers have to say.

Also at this store are many workers who have spent their lifetimes working here; in some cases, their children now work here and are guided by other workers who knew their parents. Everyone seems to really enjoy working here and pulls together as a team to produce really amazing results.

At the risk of overlooking so many who go out of their way to help, we will mention a few among many, such as, Ed, Deanna, and the very friendly people who bring our groceries to the car. One and all, these people really care about others and do their utmost at every turn. Stater Bros is truly a family store through and...

Most of the staff are very nice and pleasant. However, there is a cashier by the name of Elba who constantly harasses me with dirty looks and is very rude every single time I come through her line and when I am buying 21+ products (alcohol) she is very condescending, rude, and makes it almost completely uncomfortable. Now, I am a frequent enough shopper and each time she does the absolute most, snatches my ID fully from my hand, spends a good 30-40 seconds holding up the line, looking back and forth at me and the ID in the rudest way, asks me how old I am, when I answer (as always) it’s followed by a rude stare. It’s really the most embarrassing experience ever, EVERY SINGLE TIME. While I understand the importance of the ID process this is not a normal case of this and I have never felt as harassed as I did tonight. She questioned me about whether or not I had been drinking in front of a line of people! How absolutely embarrassing. Look, I don’t know what this woman has against me or if she treats others the same but I absolutely don’t understand how you can have employees that make customers feel that uncomfortably. I do the shopping for my family since the are unable and I don’t appreciate being embarrassed like that. I’m 31 years old and have never been consistently treated that way by an employee....

I love stater bros! But the other day I had the most uncomfortable experience.....I went for some fruits n some sweets as usual I'm in line getting ready to pay and this cashier name ED seems nice and polite but once Is my turn out the no where he makes a comment out of line "A Racist comment about Hispanics" I caught up to it but I had my 14 year old with me I didnt want to make it a big deal but it bothered me so much that I woke up thinking about it lol I did walk in the store the next morning and file a complaint against him, I hope something gets done this is not the first time they complaint on this old Dude! it's like if he spoke his mind......I don't know if he was having a bad day or just because he's old but people can't be treating people like that we need more empathy we are all equal! And this is not the first time ED the cashier makes someone feel uncomfortable.If you get to read this and this has happen to you speak up that why those people Get away with how they treat people, he's...