The UPS Store — Local services in Apple Valley

Ok, so let me start by saying that I have mailed several packages from this location without too much issue. I also like to say that it cost an arm and a leg to mail a small box. $24.71 to be exact so you're definitely paying a premium. I went in to the Store with one small box that I had purchased, my own bubble wrap and packaging tape. I was the only one in the store with the exception of my daughter and the two young kids they have working. I have had dealings with the female employee previous and I can only describe her as condesending and snarky. I began to use their packaging counter as I have done many times in the past. From the counter the female said "I'm going to let this slide this one time, but the next time you can't bring that stuff in here." As if I was committing some sort of crime ;) I said I always use this counter briefly and she told me the problem was that I didn't buy the box that I was using at their store. I have bought many boxes from there in the past due to time constraints or what not. She said her manager (Old Bald headed man. See previous reviewer) says its like going to McDonalds and not eating their food. I asked if it would be ok if I packaged it all in my living room using my own supplies and she said of course that would be fine. I also said I can go to FedEx or the USPS instead for cheaper if it was a big issue. She said "That's up to you." This does not make any sense to me. UPS will mail the package that you package yourself at home but they don't want you putting your own stuff, into your own box, and putting a piece of your own tape on it using their counter. I guess it comes down to that they just don't want me in their store? I am paying them for a service. To mail my packages. That would be like the Ford dealership refusing to change the oil on a Chevy pick up truck. Even though you were paying Ford prices still. I have taken my Subaru to the Subaru dealer with other than Subaru oil before. Guess what, they still provided me the service I was willing to pay for. Or if you want to use the McDonalds comparison. I go to Burger King pay them one dollar for a Burger King bag. Walk across the street and ask McDonalds to fill the bag with $24.71 worth of McDonalds cheeseburgers. I seriously doubt the manager would refuse to put the Mcdonalds in the bag. There is a lot of bad business for the customer going on at this store. The customer is supposed to be right the majority of the time. That needs to be kept in perspective. It is not at this store. I am a reasonable and a nice person. But I like to be treated respectfully like everyone does. In my opinion this UPS employee should not be working with customers. Some people just don't have the skills to deal with others appropriately.

The bottom line if you go to this store is: They will gladly take your money (a lot of it) and mail your box for you. You can either box your package with your own materials and bring it in. Or you can walk in with your item you want to mail. Hold up the line (as long as you're paying for their tape). But whatever you do, DO NOT USE THEIR COUNTER SPACE!!! That is for paying customers only :) Very disappointing and disgusting. I will be going two blocks down the road to...

I think they may have removed my review so I am reposting. I would definitely think twice before using this location. The owner/manager has no people skills and should not be working in customer service. I ordered an Apple product online and originally had the package sent to my house. The driver did not knock or ring our doorbell upon delivery for a package that requires a signature. I then switched the package to be dropped off at a UPS access point so it would for sure be delivered and I could just pick it up. I get a email that my package has been delivered to this access point and that it is ready for pickup. I go into the store and the worker asks to see my ID, I show him my ID. He then asks for my tracking number, I show him my tracking number. Then he says to click "track package" which I do and it says pick up BY Jan. 6th. he says that I have to pick it up ON Jan. 6th and I say no it says BY Jan.6th and he just says "well we don't have your package" and I tell him that is very concerning considering I received a email hours ago that my package was ready for pick up. Then the manager/bald guy comes over and says with an attitude "How many times do we have to tell you that we don't have your package!" I would think maybe they would be concerned that it was not there as well and would try to help me find out where it is. Instead he just tells me to call the 800 number. I call the 800 number and they confirm that it has been dropped off at this location, the 800 number even called the driver to confirm that it had been dropped off, which he confirmed. Then she says she will call over to him to see what is going on. After getting back to me she even told me that he was very rude. I go back into the store and say that I called the 800 number and they said that its here and he said "we don't have your package". I call the 800 number again and they transfer me to a lady at the Eagan UPS facility and with her on the phone, I try having her talk to the manager but at this point he is hiding in the back even though I am the only person in the store. He then comes back and says "Let me show you the door" and tries kicking me out. I get in contact with another guy at the Eagan UPS facility and he says he is going to try calling this guy. I am still in the store at this point and I can hear the manager yelling at this guy on the phone. The guy from the Eagan facility suggests starting an investigation with Apple, to see what is going on. The next morning I start the investigation with Apple, and magically later in the day they find my package and said that it was confirmed at this location. The driver went to the location and took it back, and they had me pick it up at the Eagan facility. Sorry for the length of this post, I just wanted to explain how poorly this store is operated and strongly suggest using ANY other access point if possible. Never stepping foot in this...

A very rude elderly man with zero patience works at this location. Very poor customer service from this individual. Stay away from this guy if you can.

I went in to check on a status of a tracking number for an Amazon return I had brought in way back in October. It's now December with no refund yet. The tracking still said "Label Created" with no other progress, despite it being handed off to UPS. I felt I was doing my due diligence by checking with the location I brought my return item to before trying to talk to Amazon support.

While standing in line I'm watching this elderly employee running things like an assembly line. Scans the code, tells them "Amazon doesn't provide tracking. Next!" Scans code. "Amazon doesn't provide tracking. Next!"

I get up to him and begin to explain my situation. "I did an Amazon return here in October and the tracking ---"

The man interrupts saying, "Amazon doesn't provide tracking. Step aside. Next person!"

I was shocked that he wasn't even going to let me explain my situation. I tried to explain and he kept cutting me off. I even showed him my receipt from October that has a UPS tracking number on it. He disregarded it and told me to take it up with Amazon. I never even got to tell him my package didn't appear to have ever left their facility.

I quickly saw this man was not going to help me, so I said that I would just talk to Amazon support like he suggested. In an effort to try to show a little bit of respect, I tried to thank him and wish him a good evening. He ignored me and called the next person up, resuming his assembly line. Annoyed I shouted on my way out, "be a human being!"

I did go back about 15 minutes later after running another errand. I had a $200 refund hanging in the balance. I needed answers. Fortunately this guy was no longer at the counter. This time I tried a different approach and just said I had a tracking number from October that didn't seem to be traveling anywhere. I left Amazon out of it. The girl gave me useful information saying the first scan doesn't happen at their store. Instead, UPS picks up from their store and the first scan happens at the UPS hub in Eagan, which meant that was the extent of what they would be able to help with at this store. She gave me a support number to try and I thanked her.

One last thing, for the record...Amazon DOES provide tracking when dropping off at UPS locations, just not for all items. I had another recent visit to this UPS locations with 4 Amazon returns. The receipt their system printed out clearly showed there was no tracking on 3 of the 4 items. The 4th item did have a UPS tracking number. I checked it today and verified that item reached its destination. So slow down your assembly line, old man, and check what is coming out on the receipts you print. Please show some respect and have grown up conversations with your customers. We are human beings...