Urban Air Trampoline and Adventure Park — Attraction in Apple Valley

I’ve taken my boys to just about every indoor play center out there—Grand Slam, Good Times Park, Zero Gravity, Kids Empire… you name it. But none of them compare to Urban Air. We've been on both a weekend and weekday.

Here’s why: Space – So much room to run free! It never felt overcrowded or chaotic. Plenty of space for parties and families, or individuals wanting a quieter area. Cleanliness – I didn’t feel like I needed to toss my kids straight into the shower when we got home. Everything was clean and well maintained. Staff – Friendly, helpful, patient, and interactive. They helped us sign up for a pass by walking around the counter to assist us with their website on our phones when they noticed we were not sure how to do it or what option was best. They clearly explained all the ticket options. Good customer service—huge plus. Food – Great variety for both kids and adults. Not just your typical pizza and nachos—there were wings, burgers, chicken tenders, multiple ice cream flavors, burgers, ICEEs, drink options, and more. And honestly, the frozen pizza was the best I’ve ever had at a place like this. Pricing – Incredibly well-priced for what you get. The value is seriously impressive. Safety – The layout was smart and parent-friendly. All the play areas were in one main section, with tables and food nearby, so I could sit, relax, and even read while still watching the kids. Everything felt secure, with gated areas to keep littles out of older-kid zones. The staff also seemed well-trained, especially when it came to the harnessed activities. Watching my son do the “leap of faith” didn’t worry me at all. Activities – So many things to do—and really unique ones, too. My kids never got bored, and neither did I. The zip line was awesome, and there were multiple climbing wall options, harnessed skateboarding high above the ground, Ninja Warrior-style courses, foam pits, ball pits, an aerial obstacle course (now I really get the name Urban Air), arcade games, and more. Every area had staff present, and all the harnesses were clearly designed with kids in mind.

Overall, it was a great experience for me, my 4- and 6-year-old sons, and my 4-year-old niece. We loved it so much we ended up buying a pass....

Major safety hazards and no place for valuables!

Safety standards need to be enforced. This is not a free-for-all playground for younger kids, and someone is going to get seriously hurt because there is no staff oversight or enforcement of rules. Especially in the ninja course. And staff need to actually enforce height limits- I saw several kids allowed onto rides that were under the height requirement.

There was a whole preschool field trip using the ninja course as their personal ball pit, playing under other kids on the course. I had to yell at several of them because my son was trying to actually use the course as it is intended and they were climbing up onto the obstacle he was actively on. We gave up and moved on to another area because the course was not usable. And no staff cared at all. I found that the parents were mostly left to read the signs on the walls and enforce the rules if they felt like it around each attraction. The only staff-manned attractions were those that required staff to fit a harness. Everywhere else was a free for all.

It also was shocking to me that there were no lockers. This is an indoor park where you aren’t allowed to wear anything onto the attractions- and the expectation is that you leave all your valuables on an available table or on the floor? I have never seen that anywhere where a cubby or locker isn’t at least an option for an additional fee.

I have been to other Urban Air locations- in Minnesota and Florida. And none were like this.

They don’t have all of the normal attractions, it seems like they are slowly adding more to the facility over time which makes sense since they are new. But it should be noted that you aren’t getting the full experience at this location. Which makes it even worse when your kids can’t use the parts that are open because there is no oversight.

We love going to Skyzone and the ninja gym. My son was so excited for this location to open, but even he was confused and actually turned and asked me multiple times why kids were allowed to act the way they were (safety was drilled into him at ninja gym). This is a major injury and a lawsuit...

Had a mostly great time with me, wife, and 6 year old. Clean place, staff picked up spills super quick.

Main issue came from inconsistent rules enforcement. Lines for many attractions weren't manned, and it was up to the kids to tell other kids not to cut in line. Staff need to be more willing to use their whistle, and tell parents to take care of their kids.

Biggest offender was the ninja course. The posted rules were one at a time, go through, if you fall "swim" to the other end so the next person can go. You had adults acting like it was a ball pit, and just throwing their 3~ year olds in. None of the older kids could use it do to kids who were no where near the height limit hanging out. There were kids doing the obstacles backwards. Parents straight up encouraging their kids to just play in the middle of the course. It made it completely unusable and insanely dangerous.

The pro trampoline should have a bigger height limit, someone taking care of the line, and enforcing the rules. There were people doubling up on the trampolines, randomly running past the lines to jump onto trampolines with people they didn't know, littles just sprinting in. This is probably the most dangerous attraction in the park and it had 0 enforcement.

The dropzone, runway, and wipeout were also areas where staff needed to be a bit more strict. The lines were chaos, and at one point in wipeout there was a parent taking up a spot sitting on his phone while his kid sprinted around in circles into other peoples trampolines and the staff just... pressed the button to go again.

There were multiple instances where I almost demolished a child whose parent just let them run out onto the runway after cutting the line.

I know the place just opened, but staff need to grow a pair, and not be afraid to tell off unruly customers. Kicking out 1 unruly customer will make the rest of us far more likely to come back.

That said, whenever we'd get a few minutes where everyone actually understood how lines and taking turns worked, we had a...