CVS Pharmacy — Local services in Argyle

If I could give this place no stars, I would. This is the worst pharmacy with the worst service I have ever experienced. I typically go to S&J so I am used to friendly, personalized service but our healthcare company FORCES us to use CVS if we want our prescriptions covered. They have messed up our prescriptions numerous times, failed to update our address when we asked them after several attempts, and the latest was when they repeatedly texted us saying our prescriptions were ready only to get there and have them say there was no prescription. I had to call from work to get it straightened out. Turns out one of the prescriptions insurance denied so instead of contacting us they just didn't fill out and forgot about it. The second prescription insurance would only cover a certain brand. Again, instead of contacting us they just didn't fill it. When I asked why there were no prescriptions ready but they had repeatedly texted us they said, "Oh, that was for a different prescription." I told them maybe they needed to state in their texts what prescription it was that was ready. They said they did say what the prescription was. When I asked where they said, "Oh, the PR" was what we meant by the ProAir Inhaler. How in the world is the customer supposed to know this? Horrible, horrible customer service. It's too bad that pharmacies like these exist and people are forced to use them over smaller, local pharmacies that actually know how to...

This is definitely the worst pharmacy I've ever experienced. Everyone is correct in saying they don't answer the phone. There's a recording playing in the background telling them there are calls, but nobody makes any attempt to pick up a phone to answer. The pharmacist refused to fill my prescription from the ER doctor. He had just moved here from Austin and one of his addresses on the pad reflect it so the said he's out of the area so they won't fill it. Even though the ER was in Flower Mound. I had to go back to the ER for him to reissue the prescription then go back to CVS only to have her reject it once again because she didn't like the phone number. I went back to the ER and the doctor said how ridiculous this was and never heard of such a thing before. He attempted to call but nobody would answer the phone. I had to go to another CVS and they filled it will no issues. I called the main office to complain and was told it's entirely up to the individual pharmacist whether or not they wish to fill any prescription!!! My doctor prescribed medicine and the pharmacist overrides him!!! It's always a hassle there, so even though you may have to travel 30 minutes out of your way to another pharmacy, it'll be quicker and less hassle in the long run. The last thing you need when you're feeling under the weather is dealing with those people. They just make...

I am FED UP with this pharmacy. I tried to give them the benefit of the doubt because the Argyle/Northlake area has grown so rapidly for the last two years and it's one of the closest pharmacies, but with the insane wait times both drive through and going inside and it hasn't gotten better, I can no longer give them grace. They turned off being able to call the pharmacy and you can only leave a voicemail. My dad has been trying to get a medication filled for a month and has left voicemails with no call back. I have a medicine that is considered a controlled substance that I have to call in and get refilled because sometimes my doctors appointments for this medication come before I need a refill and I can't even trust that I can call in or get a call back to get this handled. I even tried to have the store patch me through, but they said they's get in trouble. CVS might as well shut the pharmacy down and just sell the limited supply of stuff in stock that they have. If you're getting too many calls maybe rotate out pharmacy tech to have call duty, there has got to be a better solution than sending everyone to voicemail....