Jay's Alignment & Auto Repair — Local services in Arlington

I was told that I needed an alignment and found Jays Auto from a referral from a nearby tire shop. Jay did the alignment that cost $120.00 but then the truck began pulling to the right. I took it back and Jay told me it was the brand new tires. He told me to go back to Walmart and get them to give me new tires. Well Walmart looked at the truck and said Jays should not have put an alignment on because the suspension was bad. I told Jay and he said come back after I get the work done. So a week later, I got the suspension fixed and went back to Jays for him to redo the alignment and when he finished my truck was now not safe to drive because the control arm was loose. Jay and I called the mechanic that did the work, Jay explained what that the are needed tightening up. The mechanic asked Jay if he could please tighten it, Jay said it wasn’t his job to do. Jay directed me to drive slow because the car could fall off the control arm. When I made it home I called a tow to take it to the dealer. I’m writing this review because not only did Jay just take my money, knowing that I had no suspension to do an alignment on, but he didn’t care about my safety as a human being. I didn’t know that tightning the control are was easy and I could have paid him for that. But because I chose not to let him do my suspension job and that I caught him being dishonest he was petty about my safety. Plus I bought some of his product he sales in the store that he pushed off on me. Jay just wants money. His service is horrible and he doesn’t care about...

I went to Jay's alignment and he put my car on the rack and then he made me wait for an hour and a half while he took care of his personal little business that just happened to walk into the shop now my car was locked in on his ramp for a wheel alignment I have a 99 Mustang GT and he charge me for a four wheel alignment you cannot align the rear wheels on this car I told him I I wanted a front end alignment and he charge me for a four wheel alignment that is a scam plus I asked him to look at some front end parts and he told me that he did not have any time which he probably did not because he sat there for an hour and a half discussing his personal business with two people while I was sit there waiting and he was taking his sweet time doing it he told me he had four others in line and he could not had the time to look at my car but he had no problem charging me for a four wheel alignment on a car that you can only do a two wheel alignment on. I was veryDisappointed in the way that he did his business I will not ever go back and I will never ever recommend anybody to go there that place is a joke that is 100% true everything that I've said think twice before you go back there to Jays alignment. I do not know how he has ever made it this far because he's not very...

2/7/24, I called Jay and he sounded great on the phone, totally won me over and gave me a good feeling. He’s about 20 minutes from my house and said he can perform an alignment in 30 minutes. I confirmed I was on my way as I work from home and headed over there minutes after hanging up. Showed up 25 minutes after I called, and waited 45 minutes before I left. The guy never even came to check me in or anything. I waited in his lobby with a receptionist for nothing. Unbelievable customer service and the complete opposite of what I expected. Maybe you’ll have better luck but to me-talk is cheap and this guy was very unprofessional. There are many alignment options in the area, don’t waste your time waiting in those uncomfortable chairs. I freaking took a meeting in his lobby because I thought he was being sincere, brought my laptop and everything. DO NOT...