Royalty Custom Furniture — Local services in Arlington

This business owner is truly unprofessional and cares less about customer satisfaction. I ordered twice with her and both times has been absolutely horrible. The second was worse. Even with all the delivery issues of my first time. I still wanted to support a black owned business. After waiting 3 weeks on my first order after she requested final payment and said the bed was ready for delivery, she would tell me different days of delivery and never keep them. I would have to contact her to find out whats going on. Finally the second order she stated she wasn't busy and the bed would be ready in 3 to 4 weeks. I give her the info on the bed as i did the first time.. And like clockwork at about weeks she contacted me for final payment. This is where the horror story begins. I send her the final payment on the 3 different dates on 3 separate occasions she says the bed will be delivered. Finally after a long back and forth of me not having my time respected for delivery she once again shows up late the next with the delivery. She didn't build the bed to fit the adjustable base as I told her when ordering. She set the bed up. The base doesn't have the foundation of the floor, it literally is up in the air on the side rails. so when my mothers lays in the bed, it sinks in the middle. Next day my mother complains about her back bothering her, which she's never done before even though she had the bed since May. I contact her let her know this. She says she come back to fix it. Day 2, my 73 year old mother back is killing her. This lady says it will be a few weeks before she is able to come back to fix it. So my mother is supposed to have a bad back because of her lack to pay attention to detail. If you value your time and money. The headboard is uneven, the correct material was not used, the sides of the bed is uneven.DO NOT GO WITH THIS COMPANY. Unprofessional is...

This company is a fraud. I order last year and I was told by the owner they alway had delivery driver in AZ nvr got my order went from ur bed will b picked up to the driver canceled to its hard to find a driver for the amount u pd 4 delivery when she provided me the price, to still waiting on a new drive. I finally did a dispute w/my band to get my $.I left it alone and I seen supposedly these customers getting there bed n I nvr got mine I submitted a review the owner contacted me and offered to make it rt and the same thing again, she adv me my bed was picked up n will b delivered nvr got my delivery.she adv she should of said the bed should of bn picked up, but yet she told me I'd get it on the following Wednesday she was trying to bck peddle. I believe this company is a fraud and shouldn't b...

I paid $1546 for my bed to be custom made. The rhinestones are falling off, the dimensions were wrong I have a full size bed frame and paid for a queen. My fabric is coming apart and I was told I would have to pay an additional $100 to fix my fabric as well as, did not get the assembly refund back as I was told I was going to get. No one wants to pay their money to get poor customer service and work, this is why supporting businesses is so hard to do.. plus I was told it’s past the 30 day warranty, BUT WAS NOT GIVEN ANY INFORMATION REGARDING A WARRANTY and I feel so saddened by this. I DO NOT RECOMMEND YOU TO SPEND YOUR MONEY WITH THIS YOU LADY AS SHE IS THE ONE THAT BUILDS THE BEDS, THERE IS NO TEAM!!!...