South Moon Under — Local services in Arlington

My pre-teen purchased a shirt on her own and had an extremely bad experience start to finish. SMU was given numerous opportunities to change the outcome but they refused and have lost customers for life. 1st - my daughter wanted to pay with (gasp!) cash, and they nearly refused to sell her the item. She ended up insisting that they keep the change, and was able to buy the tank top. 2nd - the shirt was defective and had a hole in it which she found upon arriving home and SMU refused to refund OR EXCHANGE or assist in any way because she did not keep her receipt. 3rd - they implied she could be lying even though we went back to the store to explain the situation. Lesson learned -...

I came in today and I had one of the best shopping experiences I’ve had at South Moon Under. I’ve come into this location before and has worked with Shayla one of the mangers there she’s amazing! In the fitting room she’s honest but super sweet. It never feels like she’s trying to sell me something she genuinely wants you to love what you’re buying! It was a very busy day today and she still made sure to check on me twice in the fitting room. There was an associate name Sharon in the fitting room and she is truly a gem! She was so helpful even though the fitting room was packed. And the store had so much great stuff in! Had such a great time just had to...

Very bad clothing quality, particularly for the price. I'm about to go back to the store for the third time in a month to make a return. The hem fell out of the first shirt (I noticed it when I returned home). I exchanged it and the second shirt became a midriff shirt after washing it the first time and following the washing instructions. The same thing happened to a third shirt of a different brand. For $75 a shirt, this is utterly ridiculous. The store is lovely and the staff helpful, but they are putting big markups on poor quality clothing and I won't be purchasing anything else...