Walgreens — Local services in Arlington

I go to this pharmacy often and I called before I came to ask for over the counter items because I was straight out of surgery and I couldn’t get them myself for physical reason. It’s 104 degrees today and I wanted to get home especially because of the medication I was on from surgery . But the tech Adriana was very dismissive and rude not because I didn’t get what I needed. Plus she wasn’t even willing to ask someone else to help. She says they were busy but it was just 3 cars one next to me and one in the back of me. She told me to order them on curbside but it takes 30 minutes why didn’t the pharmacy tech tell me that when I called earlier . She said we’ll see you when you come.. she was very disrespectful I say this because the eye rolling and the huffing and puffing was a bit much. She was dismissive from the moment she laid eyes on me. But I called the manager and she was understanding. She told me to come back around and they will have my items. The manager was very professional and helpful. I appreciate her customer service if I could get it myself I would I’m very independent.. it was embarrassing for me to even ask for something over the counter that was so personal but I had no other choice b/c i was not physically able at that time. Thank you to the store manger Ms. Carey she was very nice. Thank you so much for understanding my situation and handling me with care. Treating me like a paying and loyal customer. Adriana needs more training in her customer service. I wouldn’t have wrote this review but when I went back through the drive thru after getting my items I said thank you to her but she slammed the push draw closed rolled her eyes and walked away.. her was body language and her eye roll and slamming her hands on the desk was so disrespectful. I realize sometimes things can be difficult at work but that attitude was for someone else not for me.. i didn’t do...

Usually? This is the Walgreens that I prefer to go to. Close to home. Cleaner than some. In and out- no problems.

However, I will not be shopping here again.

Sunday, September 28th, close to 5:00 p.m. ,I went in for a couple of items.

I was the only customer in the cosmetics area. I saw one worker busy working shelves closer to the front, but we were both in each other's view.

I hear the announcement "Customer service needed at cosmetics" -- now, I had just started looking at lashes-- and makeup remover-- when this announcement goes off.

Instantly, I look around to see who needed service. No one was there. I look in the mirrors that they have that are angled /positioned where you can see every aisle ? Nobody there. Just me.

Now, a week or so ago, I remember coming in and looking for lotion and hearing the same kind of announcement. Even then, I looked around for whoever needed the help. It was just me and a couple of workers in the area. I overlooked THAT one.

I thought about it and put my items back on the shelf. I didn't feel comfortable purchasing.

Now, I'm aware there are buttons in each department in some stores that a customer can push to get assistance. However, I did not press a button, nor did I see anyone around besides the worker, who was not too far from the cosmetics department.

One would think that this worker would have stopped what they were doing to come and assist a customer in cosmetics if a customer needed assistance!!

I went shopping elsewhere, and I won't be...

Not sure how this pharmacy has a lower rating, I always dread going to the pharmacy because of the wait, the lines, low inventory, and most pharmacies don’t ever answer the phone including other Walgreens apart from this one (and I’ve been to a lot of them in Arlington). This Walgreens is always on top of everything, always answer the phone within the first minute of calling, and the employees here are professional and kind people. I drive 15 minutes out of my way and pass 2 other Walgreens locations to go here because I never have to worry about a stressful experience. Some of my medications are also widely used and ALWAYS out of stock at most pharmacies, and these guys always have enough inventory to support their customers. The two head pharmacists (I don’t remember one of their names) but he and Jim are so nice, even calling me personally to let me know a shipment is coming in or when they will get something in inventory, even though his lunch had just started. Not sure why my experience is so difficult everywhere else I’ve ever gone, but these guys should offer a masterclass on how to...