Carpet Mill Outlet Stores - Arvada — Local services in Arvada

Experience started out well - great customer service in the store and in our home for measurements, but went a bit downhill from there.

We scheduled a date for install, but the window came and went with no phone call to us. I called the store only to learn they wouldn't be coming that day after all. Apparently the whole operation falls apart when 1 installer gets a cold, so they bumped us to the following day. We had already taken the day off since we had to disconnect computers and to allow for the install, so the no-show forced us to take an additional day off work.

The install itself went smoothly, considering 1 guy was on speakerphone having a personal conversation with a woman just about the entire day (the whole install took about 6 hours).

In the end, there was carpet debris and dust EVERYWHERE. Bedrooms, bathroom floors, garage, and even our alley that we share with neighbors. As they were about to head out, I asked if they'd brought a big vacuum cleaner to clean up all of the excess carpet debris they'd left, but he simply said "we don't do that. Your typical home vacuum cleaner can do it".

We had to go over the carpets about 3 times to get it all, and had to unclog our vacuums at least 10 times to do so.

In the end I'd hoped to at least get a call from the store to ask how our install went, especially considering they were a no-show on the scheduled day. You'd think they'd want to ensure satisfaction after that, but here we are, 1 week later, and I haven't heard anything or had any offer to make things right.

Super disappointed.

We will be needing more carpet in our near future but will be...

Re-writing my review after being threatened with the contract I signed after a bad experience. Well they "fixed it", so I guess I can post an updated review now.

My initial experience with carpet mill was great. They had the carpet I was looking for, so they measured my room and got the contract ready quickly. On install day, they told me that they ordered the wrong size carpet because they measured the room incorrectly. They gave me the option of reordering carpet or piecing it together. I told them they were welcome to piece together the remaining pieces of carpet if they were able to offer a small discount, then after talked to the install person who said they should fix it because this carpet is hard to seam (looped). No problem, they ordered more carpet. I assumed (wrongly) that they would redo the entire room since this was their mistake in measuring the room incorrectly. They just ordered a small piece and basically ripped out one corner and put in a seam. The installer again told me they should have ordered the entire carpet again because this type of carpet is so hard to seam. He also asked if they offered me a discount and was surprised that they didn't since it was their mistake. So now there's a fuzzy seam in a busy area in our living room, no solution, thousands spent with this company, and I'll likely need to pay someone else to replace the carpet in the near future. So frustrating. Go somewhere...

I’ll admit it. Shopping for a just the right flooring for our home was a bit daunting. Many times in the past we looked at overpriced, so-called “perfect flooring solution”, then been turned off by lack of customer service and follow through. Then by accident we were driving down the street towards our home and happened to notice Carpet Mill Outlet Flooring in a strip mall at 88th and Wadsworth (7370 West 88th Avenue) in the Arvada/Westminster, CO area. We had a bit of time, turned in, and were most pleasantly surprised to be greeted by a very personable and knowledgeable lady, Sherisse Pevy. She gave us her time, attention, and expertise. We have ended up with the perfect flooring décor that met our needs and allowance. Her sales professionalism was obvious. The selection at the store allowed us to browse through a wide variety of options and then we could narrow it down to what we wanted. The installation experience was top notch. The installers were very experienced, too. They were determined to do the job and stay until we were absolutely satisfied. Sherisse has also assisted us in finding the right room size area rug to complete our décor. We are most happy. Ron and...