D & K Jewelers — Local services in Arvada

We took a brand new handcrafted engagement ring to get repaired; a small diamond on the shank had fallen out, and as our jeweler is in ireland, we thought we could trust a local jeweler to do the small job. We brought it in on Saturday, and they were going to be closed for the next few days, but the ladies at the counter kindly told us that the jeweler would be back in on Tuesday and would contact us. We made it very clear that we wanted to talk to him before working on the ring since we wanted to make sure since it was such a unique piece, that he would take responsibility should anything go wrong.

So tuesday comes and we've heard nothing from them... not a huge deal, but we call around 5, knowing they close at 6, to make sure they'll be able to do the repair. They say they'll be able to do it, it will be ready wednesday. We forgot to ask about whether they could guarantee the rest of the piece. We call back, the girl who answers hardly lets us ask the question before she starts making excuses about how long it had taken (which wasnt a problem at all!) finally we get the question in, and can hear the jeweler (David) in the background telling her to tell us that she's the only one there. At this point, we seriously questioning the integrity of this place that is handling a very important and very expensive ring.

So we tell them we want to pick it up. DO NOT do any work on it, and please put it aside for us. We get there, diamond has been replaced. Wrong size, different clarity. We talk to David at the counter, he says "the girls told me you thought this was an antique. It's not" uhhhhh, no, we know that it's not, we bought it new. unprovoked and ignoring our insistence that we know this to be true, he continues "well, just so you know its not an antique, I can tell because of the laser inscription." right..... So then we're being charged for a terrible job that we had asked him not to do.

TLDR: Do not bring any piece of jewelry that you care for to this establishment. All of our requests were ignored, David was petty, and frankly did very poor, hurried work...

I brought in my watch for a resizing of the metal bracelet. I've always purchase watches with leather straps, so this was my first and only metal band. Therefore, I didn't want to purchase tools to adjust the fit seeing as how it should be a one time deal. When I entered the store, I was greeted by a less-than friendly staff. I had removed the steel bracelet in favor of a NATO strap and had asked for one of the staff to put the steel band back on and readjust the size. I noticed she had some trouble putting on the springbars and attaching the band to the watch, however I wasn't initially concerned as after the resizing, the watch fit well.

It wasn't until I got home that I began to notice why it took her some effort. I notice fine scratches around one of the lugs which were not present when I brought the watch in. In addition, the clasp was put on backwards! (I had not noticed in the store as it was my first bracelet and was too excited to wear my new watch until it "clicked" in my mind of how wrong it felt putting it on). The scratches aren't too noticeable unless viewed from an angle.

Overall, I'm very disappointed in my experience with the service. For something that should be basic tasks for a jeweler (resizing a watch metal bracelet), I encountered too many issues. I ended up purchasing my own tools and fixed the clasp issue myself. In my opinion, If they couldn't flawlessly resize a watch, I wouldn't trust these jewelers to complete a modestly more complicated...

I'd give them 0 stars if it were an option You'd be better off taking your stuff to a pawn shop than D&k. Do not put anything on consignment i put a few things worth a few thousand on consignment with them with their promise to let me know when there was an offer. They didn't. I've been back several times nothing but excuses in December they gave me about 300$ not even worth the price of the gold. Not to mention the gemstones in the items I trusted D&K jewelers with cherished family items.

Update as of July 2025 not a word from D&K I want my belongings back.

Update t Sept 2025 they sent 3 items to me. 2 earrings (fine). A cross that wasn't the the cross I put on consignment. (white gold encrusted with diamonds and white gold chain) they sent the wrong cross no chain. Last time I talked with them last year. I told them the cross they just sent wasn't mine a check for 500. Not even worth the value of the gold scrap price. Again there was no contact or keeping me informed. They just do whatever they like. Very...