Patel Brothers — Local services in Ashburn

This is a really big Indian grocery store, and I have to say, they do a commendable job when it comes to keeping the place well-stocked and organized. Anyone who visits the store would likely agree with that. However, there are a few areas where they definitely need to improve. I’m listing some of them below in the hope that the management takes a closer look: Cart Management: The staff responsible for bringing the carts back from the parking area to the store lanes need to be more attentive. There have been several instances where carelessness has led to issues, and this kind of negligence can’t be overlooked.

Bakery Item Quality: We recently (August 23rd) purchased a Black Forest cake from the store that appeared to be fresh, and the store staff even confirmed it. However, when we got home, it was clear that the cake was not fresh at all. It was hard, and the cream was cracking and falling off- something that typically happens with old cakes. This was disappointing and needs better quality control.

Billing Issues: This one is really important. I strongly advise all customers to ALWAYS check their receipts before leaving the store. We’ve been falsely charged for items we didn’t purchase on two separate occasions. While the store did eventually refund us, it took them a long time to verify the mistake and complete the process. This shouldn’t be happening in the first place.

Restroom Facilities: The restrooms are far too small considering the number of customers the store accommodates on a regular basis. While I understand this might not be something they can immediately change, it’s definitely something they should evaluate and try to improve.

Solicitors at the Entrance: The store seems to allow certain individuals or groups to stand near the entrance and sell books or promote various causes. While I understand the intention might be good, in practice, it’s creating unnecessary distractions. These people often approach every single person entering or exiting the store, and it becomes overwhelming. It’s also a potential safety concern, as it increases the risk of accidents near the entrance area.

Overall, this store has a lot going for it and clearly puts in effort to offer a good shopping experience. But addressing these concerns would definitely make a big difference in improving customer...

I had the most unexpected and heartwarming experience during my visit to Patil Brothers today 25 Nov, and I simply had to share it. I arrived at the store just as they were closing, hoping to pick up some fresh rotis. As I waspicking rotis, a random person approached me and handed me a packet of snacks filled with delicious aloobondas, a traditional potato-filled snack. He simply said, "Take it," and it made me feel so good and truly appreciate his unexpected act of kindness.

It's moments like these that remind me how rare it is to encounter people with such genuine good hearts. As I proceeded to the checkout, I mentioned to the employee that the snacks were given to me for free, but understandably, he found it hard to believe. He even went as far as making a call to confirm, and the whole situation turned into a bit of a humorous but delightful interaction.

Finding out that Patil Brothers offered such tasty snacks was a pleasant surprise for me. I hadn't known about their range of snacks before, but now that I do, I will make sure to purchase them every time I visit. In fact, I've already started planning to buy them in bulk for an upcoming function I'll be hosting. The quality of the snacks has certainly exceeded my expectations, and I'm looking forward to sharing them with my friends and family.

I regret not getting the name of the person who gave me the snacks, but I did want to express my gratitude. If any of the management at Patil Brothers happen to read this, I truly believe that the individual who showed me such kindness deserves to be recognized and celebrated. I wholeheartedly believe that someone who goes above and beyond to enhance the customer experience should be acknowledged and perhaps even promoted, as it truly raises the bar for the Patil...

Walking into a Patel Brothers store is like stepping into a vibrant and bustling marketplace in India. The aisles are lined with shelves stocked with a wide array of products, from fragrant spices and aromatic teas to fresh produce and frozen meals. The store is always busy, with customers milling about, chatting in different languages, and perusing the shelves for their favorite ingredients.One of the key attractions of Patel Brothers is its extensive selection of products. Whether you're looking for hard-to-find spices like fenugreek seeds or fresh vegetables like bitter melon, Patel Brothers has it all. The store also carries a variety of ready-made meals, snacks, and sweets, making it a convenient option for those craving a taste of authentic Indian cuisine without the hassle of cooking from scratch. Another standout feature of Patel Brothers is its affordable prices. While some specialty grocery stores can be quite expensive, Patel Brothers offers competitive prices on a wide range of products, making it an accessible option for those on a budget. Wondered they have frozen seafood also...