Asheville Dispensary — Local services in Asheville

Let me start by saying I’ve been a customer since February of last year, and according to my bank records spent over 3000 dollars for flower. I say that that because I have gladly supported your business in the past. On Wednesday January 8th of this year I ordered ½ ounce of Purple Haze. I realize I could have saved money by buying an ounce, but I wasn’t certain about this particular strain. I noticed my bank statement was charged twice. I tried to contact you through the website twice, no response. On Saturday I called the store in Asheville, they stated they would refer it. Saturday afternoon employee K called me. I explained the circumstances, and to be honest, I was more upset at that moment because the order hadn’t been shipped yet, according to USPS. Sunday I received confirmation from USPS, that the order just arrived in Charolette, schedule for delivery on Wednesday January 15th.

I finally received the order, it took 8 days. I was willing to forget about the duplicate order (although that cost me 20 dollars more), just happy to have finally received my product. Unfortunately, there was a bigger disappointment with this strain. Please remember I have ordered from you guys over a dozen times, I know what to expect. The product was noticeably dry just after open the packaging. After grinding (lightly) it was near dust at that point. Needless to say , it was extremely harsh to smoke, and I believe the flower was already degrading before I ever received it. The buzz was extremely minimal.

In the past, your product has mostly been ok, with a few exceptions. This particular incident fell far short of what I expected from you. Your lack of communication was totally unacceptable. At this point, unless there is some resolve, I will not continue to reward bad business practices.

P.S. This is an update to previous review. Management reached out to me , and I’m satisfied with what they had to say. I appreciate the candid dialogue. ‘This issue has been resolved to my satisfaction, and I thank Asheville Dispensary for their commitment to customer service. I will continue ordering from their website!

Sincerely,...

I discovered the Asheville Dispensary on the recommendation of my therapist who suggested gummies to help with my insomnia. As a child of the '80s, I was reticent to try CBD/THC products (thanks Nancy Regan!), but from the moment I first walked through the door, my fears were quickly assuaged. The store is very clean, modern, and homey-feeling--definitely no creepy head shop vibes. I have to say, over the past 6 months I have tried several different products from many stores in WNC, but only Asheville Dispensary consistently delivers top-quality products at prices that are usually far below those of the so-called "discount" shops in the area, with an unparalleled level of customer service of any retail establishment anywhere. Seriously--I have never had an experience with the sales staff at AVL Dispensary who weren't incredibly knowledgeable about their products. Every single team member does a fantastic job of putting you at ease and helping you to find the very best match for what you're looking for. I am incredibly grateful to Adriana and her team for doing such a tremendous job at providing me as a customer with such a high level (no pun intended) of service in a comfortable environment that always leaves me feeling like I've just had an amazingly satisfying shopping experience. I really appreciate this business and would highly recommend AVL Dispensary to anyone looking for the very best in prices and quality of CBD & THC products and...

I moved to asheville about a year ago now and this was one of the first places I went. Since I first stepped in the door I have been treated with kindness and care, not as a customer but as a friend. These people have helped me through many of the life events I have experienced this year. Justin, who is a wonderful and kind soul, will sit and talk with me when I need it, giving me a shoulder to cry on when I need it, and being kind when im in a dark place. Tom is always chill and has really cool vibes, really elevating the mood of the entire place. Chris is always friendly when I come in, a smile on his face, ready to listen. Raven sat down with me when I lost my cat, helping me through the worst heartbreak I experienced in my life, she helped me move on and keep going when I needed it the most. Shana (forgive me if that's spelled wrong) is also very kind, talking to me when I come in late after my shift, helping me stabilize after a long day. Every time I come here I am awed by the fact that there is so much kindness in one building, I used to have so much anxiety but when I go here I feel at home, because the people there have cared for me when I have needed it most. I have waited a long time to post a review trying to gather enough experience to properly tell people how amazing these people are. Thank you for everything you've done for me the past year and thank you so much for your kindness. (Also everything you buy here is top...