Boost Mobile — Local services in Ashland

I’ve been with Boost for a couple years now. I met Marissa at the store a in the summer time and she was able to get me an affordable great phone!! Shortly after I found out I needed a different and a specific phone to pair to a medical device that I required to help track my blood sugars for the safety of myself and my unborn daughter. During the past few months Marissa had worked with me trying to find the correct phone and application I needed at an affordable price! We were finally able to find one! The customer service from both Marissa and Isaiah that day was over the top and exceptional. I’m extremely happy with the way this location has turned around. Marissa is literally my life saver, without having an affordable compatible phone I could’ve lost my unborn child or my life itself. HUGE Thanks for...

I was getting ready to leave boost. But then I ran into Michael. I've never been impressed with boost customer service. And the latest fiasco. They sold me a new plan. And when I question them about certain aspects of my plan it was misrepresented. This was the final straw. Until I met Michael. I have never had a boost employee take care of something so quickly and effortlessly. He was able to put us into a plan that fit our needs. He told me boost is working on their customer service. And I believe him. Bottom line I'm still with boost. I have the phone planned that fits the needs of my family. And it's all because of Michael. Thank you so much it was so refreshing to meet such a...

Marissa not only failed to tell me the difference between the iPhone 11 and 12 (she only stated the difference was cosmetic, and it’s not. The 11 is not 5g) but she assured me that setting me up with the 11 as a “new customer” would get me a great deal. However that’s exactly what screwed me over. I’m now stuck with a $58 bill on a plan I cannot switch from, unless I cancel and open a whole new account. She also did not tell me what my plan would be and how much, she also assured me that she would change my plan BEFORE I got billed, the original $88 that was on my account. I had to call boost myself and cancel my old phone/line. I was paying $25 a month on my old plan....