Camp Canine — Local services in Ashland

I brought my dog here for an "interview" and was immediately unimpressed with the cleanliness of the facility and the lady at the front desk. She was unfriendly and lacked professionalism.

My dog is a 37 pound lab mix and is very shy when first meeting other dogs and it does take a few minutes for him to get comfortable and playful. That being said, he goes to a different doggie day camp each week and plays and has lots of fun! He also has a great neighbor dog that he loves to chase around and is a member of a "meet up" group that has many types of dogs - big, small, young, old.

The lady at the front desk, took my dog out back for a total of 4 minutes and then came back and told me he was too much of a liability because he snapped at the two dogs she brought in. Not only did I tell her upfront that he is shy at first and takes time to adjust, she told me she was bringing in a dog named 'Molly' that is a very aggressive player....hello, does that make any sense?!

At the other two daycares he has attended, the staff has said he is a good dog and that it is normal for a little aggression in the beginning as the dogs get used to their new surroundings and new friends. This lady did not even give him a chance to adjust. I did mention to her on my way out that you can't put two dogs in a room that have never met and expect them to be best friends right away.

Perhaps I am just bitter about her "failing" my dog, but I feel that someone who knows dogs and dog behavior would realize you can't expect fun and joyful play in a few minutes of knowing each other. I do feel if she had let my dog adjust to the surroundings before bringing in another dog right away (let alone an "aggressive player"), he would not have been so nervous and...

update My dog has been going here for a few years now and absolutely can't wait to get out of the car and get inside. Despite some staff turnover, they still manage to hire some great people and their new system of sending out daily reports via email (often with pictures) let's me know that we made the right voice with whom we are trusting to look after our girl.

I was skeptical about going to Camp Canine at first because years ago I had another dog that I used to bring there and I don't think they had very good staff (basically untrained high school kids that couldn't be bothered). But I gave it another shot with my new puppy when I heard it was under new ownership and I couldn't be much happier. My opinion now it's that the majority of the staff now not only love being around dogs but also have some level of training to handle the large groups of dogs (especially Allison and Sam). They have a large outdoor play area and I'm happy that they recently updated their cameras so I can now check in on my dog in real time anytime she's there. They keep the place clean, have 12 hour daycare days, decent prices, and discounted rates for Veterans and First Responders. Haven't boarded my dog there yet so I can't comment on that aspect but for doggy daycare, I can tell you that your dog will definitely come home well exercised and tired. The biggest criticism that I may have is that sometimes they get so swamped that they're unable to write their daily report cards; but I can...

Extremely disappointed in the care and response from the owners. While boarding our dog here, she developed painful, bleeding hot spots due to being left wet after daily water play and not being dried properly. We had to take her to an ER vet for treatment and medication. When I brought this to the owners’ attention, they failed to acknowledge any responsibility or offer any compensation for what was clearly a preventable issue.

To make matters worse, their response was delayed by two weeks and came across as hostile. I left my phone number and a voicemail and never got a call, just a defensive email. Following that, they even deactivated our access to the reservation portal. Our pets deserve better care, and pet parents deserve to be heard—not dismissed. I truly hope moving forward they ensure dogs that are boarded aren't left wet or damp overnight and try to do better. However, they gave no indication that they were going to change anything in their care routines moving forward.

Below is a photo they uploaded into the reservation portal of her clearly being soaked with water, the other photos are after the ER vet where she had to be shaved down and given steroids to clear them up. The last screenshot is trying to log into the reservation portal and being...