Clothes Minded Boutique — Local services in Ashland

The boutiques near by are typically locally owned and have great customer service.

We have a new BOUTIQUE in town, it is called Clothes Minded. It's not locally owned, it's a chain boutique and their etiquette is a little different than what I have experienced shopping at our local boutiques.

Cute clothes. TERRIBLE QUALITY. & they have poor customer service.

I bought this cute shirt from Clothes Minded, only to have it fall apart within 30 minutes of wearing it. The string began pulling out at the sleeve. Though frustrated I thought to myself, 'I can crochet this back together and re-tie it myself'. I went to my dentist appointment, came home and looked more at the construction of the shirt... and notice a HUGE imperfection on the sleve.

Giving Clothes Minded the benefit of the doubt, I told myself this item was defective and went into the store to exchange it.

The general manager of the store (the only lady I have seen in there, ever) told me she would message the store owner to see what she wanted to do about it that they 'have never seen something like this'.

I certainly have never bought a 48$ shirt and it fall about within hours myself.

After receiving word back from the "Store Owner", the lady told me that there is nothing they are willing to do. That she knows 100% that the shirt did not leave the store like that and regardless if it is a defect or not... it is the RISK I take shopping at a BOUTIQUE.

Again. Recieving poor quality clothing, IS THE RISK I TAKE SHOPPING AT A BOUTIQUE.

I never post negative comments about people or businesses. However, I want all my co-boutiquers to know... to be cautious shopping at Clothes Minded boutique. From the mouth of the general manager herself this type of situation is the "RISK you take shopping at a boutique".

I have never experienced this risk before... perhaps this RISK is only when shopping at chain boutiques.

So, I spent 48$ to wear a sweater for...

I had shopped at the Fort Wayne store when looking for something unique and I also love to support small business. Now… I regret ever supporting them.

I purchased a pair of pants. Being in a hurry I wasn’t able to try them on. The girl at the store told me “oh they’ll definitely fit”. When I got home they were way too big. I popped in with the intention of simply exchanging. I have a small business myself and I wanted them to keep my money…I just wanted something I’d be able actually wear.

When I walked in with the bag I was immediately told that “there are no returns due to Covid”. The girl then pointed to a small 4x4 homemade chalkboard sign stating just that. Seriously?

First of all, that sign was not there five days before when I purchased the pants. She did not tell me verbally of the new return policy nor was it on any other signage. Interesting too that I was never given a receipt. Also, it’s fine to try things on????

I explained this and she just kept saying that it’s “due to Covid”.

Note that their website states that they accept unworn clothing with tags still attached within 10 days!

The girl simply didn’t want to deal with any exchanges or perhaps didn’t want her sales for the day to reflect a return or exchange.

I’ve since emailed the company and no response.

If taking advantage is of a global pandemic is how they achieve more sales that I feel sorry for this girl...

Very poor customer service !!! Don’t ever buy jewlery from this store . I bought 2 shirts and a necklace that totaled over 100.00 I got to my car and pulled the necklace out and it was broke . I had not even left the parking lot , went back in to show the sales person and she said sorry we have a no return policy on jewlery !!! I said I just left the store and she was like sorry. I’m totally fine with this policy if I had left and came back three days later but seriously I went outside. I would guess the jewlery is so poorly made that is why the policy is in place . I emailed my concerns to the owner and never heard back which I find to be poor customer service as well . Will never return to...