
Not to happy with the way this gym treat people!! I”ve been paying for a membership for over a year and not attend the gym, but still pays because my son in the Navy likes to use this gym when he comes home once or twice a year but today my key was used by my son and was greeted by the guy in the building he needed to still pay $10 keep in mind I never go but always pays so not even respect for being a loyal member!! greed is overwhelming when it comes to this place when I feel respect should have been shown since my account is always paid
Went in to close account today and they had no care in the world they was loosing a member which speaks a lot!!!! But Cass County Fitness offered my son a 5 day free workout pass when he’s in from the military so Shout out to Cass County Fitness for looking out for our United States Military because they have to lookout for us!!!!! I will be a voice and say go see Cass County Fitness where you’ll be...
Read moreI moved from this town over a month ago and spoke to the rep about canceling my membership. Was told I had to come in and sign a form. Impossible now that I live hours away, I asked if she could email me the form. Still havent recieved it but did asked a few times if it could be paused to not be charged. 2 weeks later I get a call from her saying we could pause it. I said fine. A week later, today I see I was still charged for the month even though I havent been in the gym going on 2 months now. I called and asked why was I still charged when I've been trying to cancel and was finally able to pause it this whole time to avoid this happening. She then said because the month started there is nothing she could do. Well if she could have just paused it a few weeks back like I requested maybe that would have saved me this headache.The lady does not seem to be on top of...
Read moreThis is a great gym and awesome place to work out! Staff are super friendly and knowledgeable! One thing about this gym that sets it apart from the rest, is cleanliness! This gym is always clean, from top to bottom, from equipment to bathrooms. All the staff great. Kaz is very knowledgeable and helpful, and the personal trainers there are as well (Tim & Ryan). Great group of people to get your...
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