Credit Union of Atlanta — Local services in Atlanta

I have been with ACUA since the 90’s when it was City of Atlanta Credit Union. ACUA is not setup for banking outside of GA. It is almost impossible to manage account when you’re outside of GA. It’s hard to reach people to help you with issues. I applied for a credit card through my online banking, my credit score was checked, No one contacted me regarding the pending application. I called and called and could not reach anyone. I left message after message after message. No one responded. The pending loan request was dropped from pending after a certain amount of time. The credit score decreased and no one settled the matter. Also, some years ago when I wanted to work on re-establishing my credit. I did a secure loan of $1,000 with them, that means I took them a 1000 and they gave me a secured credit card of $1000.00. Thats borrowing money from my own money. Just a few months ago after all those years, I realize they were reporting to the credit bureau that I am late on my payment. Which cause my 780 score to drop to a very low-score. They are reporting negatively on my own money. Plus the money could have been taken from my checking account to pay the $20 monthly fee. I thought they were to help me. Not hurt me. However, God has blessed me back with a 6 figure position. I will be back on my feet in no time and pay off the Range Rover. I can say ACUA is good at financing customers vehicles. I give them an A in that area. For me to have been with them for so long, they don’t seem to care about me at all. I’ve had thousands and thousands of dollars go through my account and this is how the treat...

During my visit I was welcomed with warm and vibrant faces. From the moment I stepped in while waiting for my name to be called all the staff was very friendly which made me comfortable. I was welcomed nicely by Mecca as I waited in the lobby. Ms. Kya Reed called me back to her office and was very helpful throughout the entire process. She explained to me all the benefits and options I have here at CUA. The process was easy and she walked me through it all so I can better understand what I’m signing onto. It was quick and easy. I was even introduced to Mr. Clifford Blanfort who will later be reaching out to me for my auto loan approval. I paid my 25$ application fee in the lobby and the women were very friendly and made this process quick as well. As I was walking through the lobby to the entrance door I was stopped by Sonya Spikes. Ms. Sonya convinced me to sign up for whole life insurance. She explained to me the benefits of putting money aside to help assist me or my family if needed. Anything can happen and it’s better to be safe than sorry. I was able to chose how much money I want to place on the plan which is wonderful because it works for me. The entire staff was phenomenal from entry to exit. I highly recommend all the city of Atlanta staff to join and use your city benefits if you haven’t done so. I will make a year in September. My only regret is not hearing about them sooner but I’m thankful I have. It’s never too late. Thank you so much CUA STAFF for all your help and God anointed spirits. I’m...

I googled this Credit Union because I wanted to support a black owned business. However, the moment I walked into this establishment the energy was off with the employees. I signed in to get some information about becoming a member of this Credit Union. I waited for approximately 30 minutes, just to be told that I would not be able to apply for membership because they are closing.

The loan officer gave off the vibe that she was tired, and ready to go home!!! Yes, I get that it is the end of the day and you are ready to go home. However, I find it very disturbing that I was rushed. The loan officer did not even look me in the face, while she was explaining the various Credit Union accounts. As I’m leaving, I decided to ask the teller at the front window is there a manager that I could speak to. Unpleasantly, she asked can I help you, as if she didn't want to be at work as well.

After speaking with the manager Sylvia, she was very professional and apologetic. I appreciate her offering me services, even after I was turned away. Also, explaining to me how she did not want me to leave the branch with a bitter taste in my mouth about Credit Union of Atlanta. Long story short, I walked into Georgia’s Own Credit Union today in Alpharetta, Ga. and receive such an amazing experience. I have membership services, and got approved instantly for a credit card!!!

FYI (Credit Union of Atlanta) YOUR FIRST IMPRESSION CAN BE YOUR LAST IMPRESSIONI am so happy that, I decided NOT to do business with this...