Cutting Edge Pizza and Wings — Restaurant in Atlanta

We absolutely love ordering pizza from here. It is delicious, always delivered quickly, and the delivery staff are always incredibly kind. However, I did have a situation yesterday (10/07/2022) where I called to place a delivery order at 5:30 PM. I was using a mastercard gift card with $300 on it to pay for $18.00. The woman whom I was speaking with informed me that the card was declined and I asked her to try again. She tried a second time and said that it was declined again. I asked her to try a different mastercard gift card and the line was disconnected.

I called back to reorder and the same woman answered and then handed me over to a man who then stated as soon as he got on the phone that "we do not take gift cards". I informed him that it was a mastercard and he ran it again and once again it was declined. I ended up giving him a different card to try and it also came back declined. After hanging up the phone, I realized that I had locked that card and did not unlock it before giving him the card information so I called back to reorder. When I called this time, the same woman answered then instantly handed me over to the same man, I hear him say "AGAIN?!?" in the background before he picked up the phone. Once he spoke he instantly said, "ma'am, we cannot keep placing orders for them to get canceled". I told him that I understood and I explained the locked card. I then hear someone else in the background say "tell that broke b*tch to quit calling". Once I heard that, I told him to forget about it and hung up the phone.

I understand that it was incredibly frustrating for them as workers to place an order and for my mastercard to get declined and then for my card to get declined because I forgot that it was locked. What seems to add to the frustration is a system system issue on their part. It appears that when a card gets declined then the staff has to completely start over with an order instead of just entering new card information. This should be a simple fix with your ordering system.

The other piece of this that they of course were unaware of was that I had two small children that I was trying to feed and I was completely overwhelmed and not in a good mental space to figure out what was happening with my cards as I had received some terrible news earlier.

The things is that I am a human being who was having a rough day and was just trying to feed my family. I understand the process was frustrating, it was frustrating for me as well. I didn't deserve to be talked down to and about that way. Even if I was a "broke b*tch", I still would have been a human being that was simply trying to feed herself and her family and kindness and grace should have been extended.

I called earlier today to share my experience with a manager and was hung up on when I asked to speak to one. I'm saddened by this experience and unfortunately have now been turned off from ordering from Cutting Edge because of this experience. The pizza is delicious. I hope in the future other customers can have a better experience when face with a frustrating situation like mine.

Update: simply updating to say that I have fallen from my ethical high ground and have been ordering once again. The pizza is simply too good and nothing in the area...

Placed an order for pickup and was not disappointed. The wings are solid and the pizza was pretty good. Great bang for the buck.

Pizza 7/10: I don't want to compare this to any national chains, but if you like the "big box" pizza stores, stop buying from them and support local businesses.

Wings 9/10: The wings were crispy, well sauced. The buffalo sauce is on point. Again, you won't be disappointed.

My only observation is that, after reading reviews of the other location, customer service seems to be the issue across the board.

My experience was neither bad, nor good. Just sort of indifferent, I guess. I was not really greeted initially, but just sort of looked at and it was just kind of awkward and even after the exchange, I did not feel welcome despite my attempts to be as pleasant as possible (smile through the mask). Three employees were working, two making food and one on a register, but the store didn't seem too busy, in regards to greeting / engaging a customer.

I waited at the counter and an employee finished what they were doing at the register, walked to the counter, but never really said anything, so I was the one to initiate how I could be helped. As someone who has worked customer service within food service and retail for over 25 years, engaging the customer is important. The look I received from the employee was more of a "why are you here" and not "I'll be with you in a moment", or "how may I help you". Personally, my expectations are low. I don't want people to yell "WELCOME TO MOOOOOOOOOOOOES" because that's just stupid, but I do want to feel welcomed and acknowledged.

Note, this is not a complaint and my experience today will not deter me from making this my once a week "I don't feel like cooking tonight" stop off joint...

Placed an order. Came to pick it up. All the staff are teens which is cool - it appeared to be one who was in charge and he was very polite and respectful. The others seems to not have home training. He told them to find my order and they seem confused.

The one in charge got up and found it. Opened the box, the pizza was completely burned. Literally black crust. He offered to cook it over and told the young lady at the register that she shouldn’t have put it in the box. She got to talking back and fussing as I’m standing right there and whoever cooked it should have known better.

All of them are sitting around on their phones when I walked in it was hard to figure out who worked there. Then immediately proceeded to jump on them as soon as they could. They need to learn some basic customer service skills. Otherwise the pizza was good and I’m sure...