Verizon Wireless Authorized Retailer - TEAM Wireless Auburn Hills — Local services in Auburn Hills

This has to be one of the worst stores in Michigan. I pre-ordered the Note20 Ultra one of the first days that it was available for pre-order. The store called me the day before the phone launched to tell me it was in and we set up a time for me to come in and pick up the phone. The next day when I arrived there were 3 people working and one other customer in the store, it took them 10 minutes to acknowledge my presents. I was then asked for my name and account password. I was then told that they did not have my phone and I must have ordered it from another location. I returned to my car to get the paper work I was given when I pre-ordered the phone and they magically found it. The employee was rude and on a personal call the whole time he was dealing with me, he was talking about a personal trip to Las Vegas in September, he was so engaged in his personal conversation that another employee had to take over for him after I sat there for 15 minutes with no help someone noticed and took over for him. At this point I had been there over an hour, then came time to trade in my old phone which was paid off they took the phone and never gave me credit for it, they claim I spent it in the store but all I paid for in store was the tax on the phone a case and a screen protector r correct. I have the credit card statement to show what I purchased. They also did not give me a receipt with my purchase, I had to call Verizon to have them issue me a receipt. I never spend the time to give bad reviews but this time it crossed the line, they basically stole a perfectly good phone never gave me credit for it,and was on a personal call the whole time. So if you want to have terrible customer service and be taken advantage of then by all means shop here. Unfortunately, I had to learn the hard way. They also did not tell me that since I pre-ordered the phone I had 150 credit...

Horrible experience. We were due for an upgrade. Salesman Barry found us a deal on an LG. He put it in a case for us and applied the screen saver. Very happy with the phone. 1 week later we get a call from Barry saying we didn't qualify for the deal he offered. We either had to give the phone back or pay an extra $20 A month. We chose to give it back. Salesman Marcus said they would waive the restock fee since it was their error. When Marcus took the phone out of the case...and took it into the back room...he came back and said the back of the phone was damaged. We would have to pay the $50 dollar restock fee. We told him it was IMPOSSIBLE. We never touched the back of the phone....Barry put it in the case, Marcus took it out. Either they damaged it or it was delivered damaged and they didn't notice. Needless to say Marcus didn't believe us. Also they would notreimburse us for the screensaver they applied. So we were out a $50 restock fee and a $49 screen saver and no phone. Will never never never go into this store again. Worst experience...

Went into this store because it was close to my school and I only had a certain amount of time to get an upgrade. Was greeted right away by an employee, Vian, and she was very helpful and patient with me. She explained what my options were with my phone because my contract was over. I was also shown the different phones and sizes that I could choose from and which one would be best for me. After choosing, she went over all of the prices for me and let me know what my fees were. I needed a certain password to move my data from my old phone to the new one and I had forgotten it and she remained very patient and let me try different passwords over and over again until we figured it out which was very nice because this took up a lot more time than I expected it to. We transferred over my data and she completed my upgrade with a smile on her face the whole time, I love my new phone and loved he feed back she gave me about the phones. Highly recommend this store and Vian to...