Auburn Fabric Outlet — Local services in Auburn

I brought an elderly and disabled friend here a couple weeks ago and have held off reviewing this business, in the hopes that I wouldn't be as angry as I was on the day that I visited but unfortunately my feelings toward Auburn Fabric Outlet haven't changed in the least. For starters, there isn't an ADA entrance, only several concrete stairs that lead up from a parking lot full of huge pot holes as well as large chunks of broken up pavement which are strewn across the parts that was paved, making it extremely difficult for my friend to not only get in and out of the car, but she also had a very hard time maintaining her balance, due to trying to avoid stumbling over the chunks of pavement, even though I had a firm hold of her gait belt. Once inside, it was impossible to get anyone to come over and answer a question she had. I had to leave my friend's side 3 times to go over to the cutting counter to ask if someone could come answer her question. At the time of our visit there was one other customer who was in the process of selecting her material and the remaining 5 other individuals there were clearly employees and the employee's family members, all of whom were chatting amongst themselves and wouldn't even acknowledge me when I asked for assistance. At no point during our visit was I rude to any of these people, in fact, just the opposite. I waited patiently at the counter all 3 times for them to stop speaking to each other, to ask for help for my friend. I pointed out her location in the store and rejoined my friend. I've been in sales and customer service for most of my life, and I try to go out of my way to be flexible, and understanding the nature of the service industry, well aware that in all honesty, the customer ISN'T always right, but these people were beyond rude, and I can't understand how they can take such little pride in their family - owned business. Best of luck to them...

Love this new find! It's an outlet so if you want the fabric you see, buy it then and there. The ladies working said they do not know when or what fabric comes in. Wide variety of prints and range of textiles. They have designer fabric, for both decor and wearable projects. There was a pretty good notions section too! Only gave 4 stars because the saleslady who helped us seemed bothered by a woman who came in with two young children. She was down right nasty in her demeanor. Don't know if there was a prior history or not. One child was crying but, c'mon. (I have to say she was very nice to us) but it made me feel uncomfortable as I was standing there with my 12 yr old boy. She messed up my boyfriend's sale, having to put his card through twice, due to not knowing the register or card reader apparently, which is ok. We didn't mind waiting, but she was testy and short with the sales lady who tried to correct it and help her. Everyone has a bad day, we understand but I felt uncomfortable enough where i contemplated not returning. But the bargain price will...

My first experience was strange although, I still went back. NOT again. During check out the three ladies were talking about chopping people up. Not sure what they were talking about, or if they kidding but saying that around customers. Isn't pleasant. Today my experience was just awful. The people who work there aren't very helpful, stand around and there rules are just silly! I wanted one yard of two pretty fabrics that were just thrown on a table... There were three yards available of each but I had to buy the entire 3 yards, or none at all?. Such a scam! I didn't need 3 full yards for my project, just ONE of each! Other customers were RUDE, and I had to stand and wait when there were four woman working and just standing around talking. this place is a scam and smelly. Get it together......