KFC — Restaurant in Auburn

Everyone seems to experience the same thing, wrong orders, terrible service, uncaring staff. This is the closest kfc to me however after last night i'm willing to drive a little farther just to actually get what i ordered. These complaints seem to fall on deaf ears, however i will continue to write to corporate, the management there needs to really really re-evaluate the training of the employees. I'm not saying every single one of them are uncaring, but a good chunk of them are. Making faces behind people's backs, not listening to the customers, giving dirty looks to customers, not repeating back what the customer ordered multiple people in the back walking around while only 1 person is taking orders for both the drive-thru and the front counter, soda bar being super sticky and missing nozzles. Maybe next time (if we go back to that location) my order is wrong, I'll skip corporate and get the local news...

I had not so great experiences here. I came to this KFC location a couple of times. The first time I waited 10 minutes in the drive thru line and not a single car ahead of me moved (Note: It was 11:00 p.m. on a Thursday Night). My order hadn't even been taken yet. I got fed up and drove off. Slow staff is a understatement. The last straw was tonight (Tuesday December 27th). I was craving an order of popcorn chicken. Once again it was around 11 p.m. (this time there was no line), however I was told by the girl through the speaker that "KFC was closed, only the Taco Bell side was open". Really???? Are you kidding me???? To add some comic relief, the KFC side of the menu board was "lit up", while the Taco Bell side was "darkened". I stopped by the neighboring burger joint and grabbed some onion rings and a couple of burgers. This KFC location is a joke. I'm not stopping here again. Epic...

Worse kfc experience ever! I ordered $65 worth of food. The worker told me to pull up in a parking spot. I waited for 15 minutes and called the restaurant to ask where my food was. (It was pouring and I had two small kids in the truck) the guy said “is this the order with all the tacos” completely wasn’t even my order. I then asked for a refund and he told me I had to come in. I said you were going to come out to bring my food out so why can’t you bring my refund out?! He said it was a restaurant policy. I go in to get my refund and this young “manager” was the biggest jerk and says I have your food ready now. I replied and said I just wanted my money back. He gave me the worst attitude! So unprofessional! Could not believe how long they left me waiting in the parking lot. All for the wrong order to be ready! People just don’t...