Holiday Pizza — Restaurant in Auburn

Kind of a long one, but well worth the read!!!

I ordered a small meatball grinder with grilled onions, peppers and provolone cheese, toasted. Along with an antipasto salad! The mouthwatering meatballs were generously packed inside a fresh sub roll, seasoned and cooked to perfection! The grilled onions and both red and green peppers were fresh and cooked superbly. 🤤 To top off this scrumptious meatball grinder, they added a generous portion of melty, gooey, and delicious provolone cheese before toasting it, giving it a crunchy, flawless finish! Hands down one of the best meatball grinders in the Worcester county area! I was so unbelievably satisfied with my sandwich that I was able to keep the salad for lunch today. The antipasto salad was jam packed with fresh green crunchy lettuce, freshly cut veggies, thinly sliced deli meats, and topped off with shredded cheese. That’s not all, it was served with a fresh slice of Pita bread and the salad dressing of your choosing. Needless to say for less than $20 (Including Tip) I got two delectable, amazingly sized meals. Now, that’s a win, win in my book! I am more than pleased with my experience at holiday pizza! The service provided was fast, polite, accurately timed and cooked exactly as I requested. Now that’s top notch customer service if you ask me! This place is truly a hidden gem, just located outside of the city of Worcester. If you have yet to try holiday pizza, on Southbridge street in Auburn, I strongly suggest you do so! You will not be disappointed 😀 This time I chose to pick up and dine from home, they said your order should be all set to pick up in about 15 minute… she was absolutely SPOT on with the timing. As I entered the establishment, I was greeted with large smiles, kindness and a genuine desire to fulfill my needs as the customer. Ensuring customer satisfaction and customer retention. I was happily surprised by the gorgeous updates they’ve made to the restaurants inside dining area. Very welcoming staff, bright and comfortable atmosphere, and the vibes were on point! Never mind the fact that they have beer on tap and a large area of clean, comfortable tables to choose from! Bring the kiddos as well, as they have an old school video game table to keep the youngsters occupied while you enjoy your dining experience. Easy 10 out of 10 review, I am extremely happy to say I plan to be a life long customer. All around fabulous experience, and I’ll be ordering again very soon. Thank you so very much for the boundless pride you take in your business, and the quality of food you serve, it truly does not go...

Found hair in my salad and they refused me a refund and only offered me a new salad in place of the hair infested one. It would cost me more in gas to drive 22 minutes back out to them if I even were to get a new salad. Ordered 3 weeks ago and they delivery driver forged my signature for a tip on my credit card which was also non refundable again only offered a "credit" for the next order. Ordered again today even after they took money I never authorized from my card to find hair in my food and again offered another credit. Horrible customer service , I will never order from here again. I drive 20 plus minutes and order from work all the time but a $10 refund isn't worth keeping a valued customer.Such a shame 4 years of trusting a business to watch it quickly go down hill. No I dont want a replacement salad after finding hair in the first one it makes me want NONE of your food. And to the owners, no one wants a credit when you are the ones to blame for lack of food quality/ failure to be Serve Safe Certified. All people who enter the kitchen legally need to have hairnets and not a single worker does. Will be reported to the board of health seeing they don't wear any hair nets and to the BBB for stealing peoples money for tips and then not offering the CUSTOMERS MONEY back for THEIR...

If I could give zero stars I would.

This use to be my go to place for pizza!! NOT ANYMORE!!! horrible customer service.

I called the phone rang 15 times until someone answered then they kept saying they could not hear me over and over again, (there was so much noice and commotion going on in the background) so I thought that was why she could not hear me, so I raised my voice very loud so she could hear me and then she told me you do not have to yell at me it’s your connection. So then I said I thought it was because it was so loud in there and then she said it was my connection. So then I said can you hear me now, she said no it keeps breaking up. After a few times of asking if she could hear me the call was disconnected. Then I called back and asked can you hear me now? I asked a few times and then they hung on me, so I called a 3rd time and was told not call there again they will not serve me. What a joke this place is and what horrible services. Last few orders have gone so down hill anyways.

I recommend STAYING AWAY from this place, as a family owned business they do not know how to treat customers. THERE IS LITERALLY A PIZZA PLACE ON EVERY CORNER, I will find a new favorite place...