The Rustic Fox - Furniture & Decor — Local services in Aurora Township

When this store first opened it was wonderful ! Now besides a few vendors, you’re better off going to Hobby Lobby, Homegoods or Walmart! There’s a vendor there with stacks of T-shirts bought from five below! One vendor has dog ornaments you can buy at Hobby Lobby for $1.60 but selling for $10.00. Ceramic Santas directly from Walmart! Come on! At the market there was a lady selling store bought cupcakes and Rice Krispie treats that are out of the package with some disgusting frosting! I felt so bad for her little girl who was freezing so I bought some and we ended up throwing them away. Also, so many clothes, much more than necessary. It used to be one of my favorite places to browse through every once in a while but now..it’s a waste of time. I believe the man who owns the place is a great guy who had a great vision. It’s a shame that vendors have now gone to retail stores,cleared shelves and trying to massively up sell it here. Don’t waste your time. Save yourself money and go to the retail stores just like the bulk of the vendors here do. While I was in Aurora we were able to visit other stores with better...

My family enjoy craftwork on display, but we had an experience at the Rustic Fox a few weeks back that was quite poor. This particular day was busy, and the entire staff was working. My mother in law, who is currently dealing with some physical health issues, was checking out and decided not to purchase a few things she picked out. When she asked to the man working the register to please wait, and she was met with a rude response from him. This resulted in a quarrel between the two. We were then helped by a woman who was willing to take the time with my mother in law to help separate what she wanted in a kind, collected manner. We found out that this man was the co-owner of the establishment. This was extremely hard to reason with to know that a shop that is representing many different local vendors and artist is being ran by someone who can’t stand the pressure of a busy day to be so rude and insensitive to their perspective patrons, especially ones that are openly suffering from a physical ailment. Sadly I can’t...

I go to this store often as I appreciate unique pieces to design my home and I love some of the jewelry and candle vendors. Unfortunately, I receive very cold service every time I go. No greeting at the register. No eye contact. Usually, there aren't many people when I go in, but I finally experienced what I expected on a busy Saturday. Certain customers received very friendly and welcoming service and I experienced treatment as though I would be stealing something. There was even a raffle that the associate told the customer in front of me about, but failed to let me know about it. When I went up to enter my name for the raffle, the associate who was chatting with the other woman who was entering her name had nothing to say when I approached. It's quite unfortunate because this store is very cool, but their customer service will ruin it for the vendors that are set up there. Without this being improved, I'll be buying directly from the vendor or I'll be taking my...