Gerald Nissan of North Aurora — Local services in Aurora Township

Car purchased on 01/27-nothing had been done to the car yet when looking to buy it. Hence why I was negotiating the dings, scuffs and interior which they kept stating would be all fixed. I had scheduled an appt to come in with Bob Smiley, so I'm not sure why even just the trash in the inside of the car from the previous owner wasn't cleaned out? Because of this we had to wait around for the car to be cleaned-we could have always picked it up the next day but they just kept saying the car would be ready soon. It was dark when they were done with the car so I did not see it in daylight until the next morning. We had a friend take care of the scuffs on the bumper that weren't taken care of. When we were getting in the car I asked for the key and he said we had it. I asked for the other key and was told they were trying to get the 2nd key from the previous owner. Again, had they told me I'd have to come back for a key, I could have come back and picked up the car at the same time. I received the certified pre-owned Checklist that was dated on the 29th-2 days after my car purchased which apparently I was supposed to review and sign? Line through Technician signature NO signature from me-says signature on file. First time I saw this was when it was emailed on Jan 31st. Emailed Jan 31st-Questioned the date on the certification checklist and Abdou Ali stated it just reflects the date he was trying to do the registration process for my car. Stated they were working on getting the second key from the previous owner and to give them a week. Stated-IF WE COULDN'T GET IT, WE'LL MAKE YOU ONE. Also stated selling date is what matters, not the date on the certification. I followed up on Feb 13th-I had heard nothing-Asked when I could come pick up the key Abdou Ali stated they were still trying to get the second key. Stated BY MONDAY WE DON'T HAVE IT, WE'LL CUT YOU A NEW ONE. Feb 20th-call from Bob Smiley- reached out to check on the car and didn't seem to know what I was talking about with the key. Stated he would try to get it from the previous owner. Was rude and stated it comes with 1 key. Also stated the car was NOT pre-owned certified and asked if I could send him the certification checklist or paperwork-which was sent from Nissan. And I believe has his signature-no printed name so don't know! Never had any follow up after that -Feb 28th-I followed up again after hearing nothing-email to Abdou Ali Stated my confusion with the call I had with Bob when he called. Shared my concern with Abdou Ali and asked to verify certification as I was very confused and frustrated. Also asked when I could pick up the key. If unable to do anything asked who I could escalate to-NO RESPONSE Re-emailed March 13th again asking who I could escalate this to-NO RESPONSE Bought the car 6 weeks ago-this is ridiculous. 0 respect for my time and 0 customer service. Not sure if they thought I would just go away, but I question the ethics with the certification-I doubt the car was even checked over at this point. And the fact they aren't doing what they said they would even though I have it in writing. I will be escalating and reporting to any...

I recently had the pleasure of working with Mahmoud El Touny, also known as Mo, at Gerald Nissan North Aurora, and I must say that my experience was beyond extraordinary. Mo has been my dedicated salesman for the past two years, and I couldn't be more grateful for the exceptional service he has consistently provided.

From the moment I walked into the dealership, Mo greeted me with a warm smile and genuine enthusiasm. He listened attentively to my needs and preferences, ensuring that he understood exactly what I was looking for in a new car. Mo's extensive knowledge of the Nissan lineup was evident as he patiently guided me through various models, highlighting their features and benefits.

What truly sets Mo apart is his commitment to customer satisfaction. He went above and beyond to secure an unbeatable deal for me—a brand new 2023 Nissan Kicks with a nationwide lifetime warranty at absolutely no cost to me. I was astounded by the generosity and dedication Mo displayed throughout the entire process.

Mo's professionalism and honesty were unwavering, making me feel confident and reassured at every step. He patiently answered all my questions, ensuring that I had a comprehensive understanding of the vehicle and its warranty. Mo's genuine care for his customers is evident in the time and effort he invests in providing top-notch service.

Moreover, Mo's attention to detail and willingness to go the extra mile were truly commendable. He meticulously handled all the paperwork, making the entire purchasing process smooth and hassle-free. I was thoroughly impressed by his efficiency and expertise, leaving me with no doubt that I made the right decision in choosing Gerald Nissan North Aurora.

I would wholeheartedly recommend Mo as a salesman to anyone seeking an exceptional car-buying experience. His professionalism, knowledge, and dedication to customer satisfaction are unmatched. Thanks to Mo's efforts, I am now the proud owner of a brand new Nissan Kicks with a lifetime warranty—an unbelievable deal that I could have only dreamed of.

Thank you, Mo, for your outstanding service and for making my car-buying journey a truly memorable one. I will undoubtedly continue to recommend Gerald Nissan North Aurora and your expertise to all my...

I recently had the pleasure of working with Rafael, a service advisor at Gerald Nissan of North Aurora, and I must say that my experience was outstanding. From the moment I walked into the dealership, Rafael greeted me with a warm smile and made me feel instantly at ease.

Rafael's knowledge and expertise were evident throughout our interaction. He took the time to listen to my concerns and thoroughly explain the necessary repairs for my vehicle. His attention to detail was remarkable, and he made sure I understood every step of the process.

One of the things that impressed me the most about Rafael was his transparency and honesty. He provided me with an accurate estimate for the repairs, and there were no surprise charges or hidden fees. He even went above and beyond to find the most cost-effective solutions for me, without compromising on the quality of the work.

Throughout the repair process, Rafael kept me updated on the progress of my vehicle and promptly answered any questions or concerns I had. His communication skills were excellent, and I never felt like I was left in the dark.

Not only was Rafael professional and knowledgeable, but he also displayed a genuine passion for his work. It was evident that he truly cared about providing the best service possible and ensuring customer satisfaction. His dedication and commitment to his job were truly commendable.

Overall, I cannot recommend Rafael enough as a service advisor. His professionalism, expertise, transparency, and exceptional customer service skills set him apart from the rest. If you are in need of any service or repairs for your vehicle, do yourself a favor and seek out Rafael at Gerald Nissan of North Aurora. You will not be...