Game Force — Local services in Aurora

Hello gamers and collectors! My name is Caleb and I would consider myself a very avid gamer and collector. I have lived in Aurora for close to two years now and have been to Game Force (Aurora) a countless number of times (and spent MUCH more money than I should). I am dead serious when I say that they have the BEST customer service you will find anywhere! I have worked in retail for 6 years and know great service when I see it.

I imagine they get a fair amount of pretty diverse traffic, yet each time I come in I KNOW that they remember me and know what makes me happy, satisfied, and taken care of. I'm not sure how they remember me, whether it's my large beard or the fact that I ask if Super Metroid has shown it's stealthy face in the recent past (or the hopeful present), but they do! And that's what matters.

Pricing is often the best around. Shopping around, especially for retro gaming gear, can gain a saved dollar or two but most of the time you're safe with the prices they have. Trade in and selling prices are pretty spot on as far as I can tell. I haven't done a whole lot of selling to them, but when I needed it most they came through in the best ways possible. I was selling my pokemon game collection, as money got a little scarce and my collection had grown much larger than my current living space could handle. I had 14 pokemon games ranging from Red and Blue all the way to Omega Ruby and Alpha Sapphire. First I went to Trade Smart in Lakewood. They offered me 86 dollars for the lot. I knew they wouldn't be the best but I was still disappointed. Next I tried 2nd and Charles in Parker. They were a little better at 92 cash. Third was Doc's in Aurora. They wanted to give me ten dollars a game. This blew me away. I am well aware that the first two places I visited where more "corporate" and I almost expected to get shafted. But when I look at Doc's and Game Force I recognize that they are more individual and set their own rules as they see fit depending on the customer's needs and situation. The gentleman I talked to at Doc's knew full and well that the games he wanted to buy at ten dollars-a-piece were going to be sold for at least 40, most likely 50-60 dollars. I wasn't that desperate. FINALLY I went to the place I knew I should've started. The gentleman at Game Force (who I am so ashamed to say I have forgotten his name (he is the kind fellow that wears sports jerseys and hats, and is there probably 75% of the time I go in)) asked me how much I wanted for the games. He knew I was not stupid and I knew he had to make a profit. I told him I was after 250 and that the last place I went to only offered 140. After a short and friendly debate, we settled on 210 as that made me happy as well as give his store a good amount of future revenue. Not only did I get an acceptable amount of money back for my games, but I also had done a little shopping and found a somewhat rare Pokemon XD: Gale of Darkness. Because of spending my just earned Pokemon money and the type of buying customer I had been in the past, the gentleman helping me let me switch the case that Pokemon was in (it was bought by him from a customer who had kept it in an Xbox 360 case), and in result of him knowing I was a collector, gave me a discount on the game and told me I could get a refund for cash because of marker writing on the physical disk and the possibility of not being able to get it off. Note that there is a very large sign by the register that clearly states NO CASH REFUNDS. Even more proof that I was being more than taken care of. Couldn't have asked for a better salesman-to-customer interaction.

I know it was long, but If you have stuck around til the end I appreciate you reading what I have to say. I believe that what these guys do is awesome and more retail stores should follow their lead. I hope this store gets as much credit as it deserves and if you haven't been to it yet, there's no reason not to stop by and see what they've got to offer! Five stars all the way!!!

Thanks...

My partner and I came here searching for a specific game that my dad and I used to play when I was a kid. He passed away a few years ago and I’ve been searching ever since for this game. We searched at and called so many other places but nobody had it. We decided to drive 40 minutes away from our home to try this place as my partner and I had found them 10 years ago and loved them. They ended up having the game and it brought me to tears. I know it’s out of their control if they have a game or not, but it’s how they treated me and my partner that gives them way more than a 5 star. When I started crying and told the employee why this game meant so much to me, he listened and cared about what I had to say and even shared a special story about him and his dad with the same game. Then the owner (I believe it was the owner) saw how special this interaction became, and he himself rang us out and thanked us for coming to them for over ten years and supporting them. This is the kind of customer service, empathy, respect, and just kind heartedness that we are missing in the world. My partner and I will continue going here for many years to come. And thank you to all the staff and the owner that made finding that game feel so...

Visited this store from out of town, and the selection and staff are all fantastic. The folks behind the counter were always willing to help and even gave recommendations after gauging which games I was eyeing on in the sega stuff. They were also willing to pull out all the japanese imports when I requested them for browsing. The shop is big enough to accommodate for everything, displayed nicely, and they have neatly organized binders for pokemon card sets too.

The main feedback I have is that it wasn't intuitive to me which gane cartridges were reproduction carts and which were not. To be clear, they were NOT trying to sell authentic games as repros (In fact, they have an entire shelf of pokemon gane repros labelled as repros), but the staff had to explain that other cartridges wrapped in plastic were the reproduction carts while cartridges not wrapped are authentic - it's possible I may have missed this explanation omewhere on the front door or written somewhere in the store, but it wasn't obvious to me.

That being said, it wasn't too big of a deal and I'd strongly recommend this game store to...