GameStop — Local services in Aurora

I recently pre-ordered a copy of legend of Zelda: Echoes of Wisdom from this store and was told a copy would be ready for me on launch day. I got a call on launch day and was told that FedEx failed to deliver the games to the store, although that was annoying I appreciated the heads up and was told to expect a call when it was in. Fast forward to just a moment ago, 5:45pm 9/27/24 and the associate who picked up told me they got it in yesterday. I explained to him I was told I would receive a phone call when it was available and it never happened, he offered no apology nor understanding. I tried to set that aside and asked what time they would be open tomorrow. The associate then said "9? 10? 11? I don't know."

I asked perplexed, "how do you not know what your business hours are?" He got defensive and replied "you can check the website" Rather rude but then he gaslit me saying I was being rude when I said "I'm trying to understand how an employee doesn't know their own business hours" and hung up on me. Needless to say I will never shop GameStop again, thanks for the 20+ years of memories but customer service has gone into a crap heap, this game was a gift for my wife and your store has made it bad memory. 🤷‍♂️ I'll pick my order up in the morning and after that,...

Update: Prepare for an attitude from the guy who works here if you don't want Pro. I traded in some games and my total had me getting my game with a few bucks extra credit coming back. Dude added the Pro to my order which I would have then OWED money for, and went through his whole shpiel about why it's a good deal. My dude I did my math before coming in and I have no desire to spend extra money to pad your numbers, or have extra products I didn't ask for tacked on to my order before I even get the chance to see my total, and the attitude needs to be left at home. When I told you I wasn't interested and told you I don't like point of sale pressure tactics, the response is to say okay and move on not getting moody and rude.

Poor new girl is learning from the worst. With managers like this at theost popular game store, is it any surprise gamer boys have a reputation for not understanding...

Their customer service is probably the worst ive ever experienced at any gamestop. Ive never been into a gamestop that prejudges and assumes more than this one. I am a gamestop credit card owner and per gamestop rules and regs you can use the card to buy giftcards which include gas cards. I doordash and uber eats so gas is something i absolutely need. This specific gamestop never allows me to use my credit card and mind you i have both my id, the card and obviously my social. This is the ONLY location ive ever had problems and as a result i wont step foot in there regardless of distance from my home. Why this company still hires sacks like this is beyond me but it is what it is. Just know before you step foot in there what you are getting into. Id give 0...