Game Over Videogames — Local services in Austin

I have been coming to Game Over for years now and they have gone downhill in a bad way. Horrible and insulting trade in prices are one thing, but increasing the sale prices on games AFTER I already called to check price and availability is the last straw. That is a very sketchy business practice right there. They used to have fair prices and a good selection but now its slim pickings with prices higher than what you'd find on Ebay. They are doing everything they can to stay in business including throwing loyal customers under the bus. I was understanding when i'd get the occasional defective game or console but even that has become a more prevalent issue on top of everything else. I wish things were different but you should take your business somewhere else. Game Over does not respect you at all. Again, I was a customer here longer than most of their current employees have been there. I write this with a heavy heart.

EDIT after response from owner: 1: Changing the price on a game BECAUSE I called to check is shady no matter how you spin it. Nobody at the store had heard of the game I called about so I know it's price wasn't updated THAT often. 2: 14 days is the shortest return time out of all the game stores I have ever been to and when half of your inventory doesn't work, store credit only isn't going to cut it. EBAY has a far superior return policy and customer assurance AND better prices. 3: After trading in a console with controllers/accessories and a stack of games, the employee told me its against store policy to disclose how much each part of the trade was worth. What possible reason could you have to make that against store policy? What if i just brought each item in one by one? How does that make any sense?

Stop...

Went in there yesterday (8/31/17) to browse and had a few questions regarding some ps1 games. The young lady behind the counter with the awesome hair color was more than happy to help me. I was being picky with the games I wanted and she was cool enough to let me choose the discs I wanted from the stock she had. I appreciated that. Trying to recollect games from my childhood is hard enough, but trying to find them in a good condition can be even harder. Also, the other employee there (brown shaggy hair) noted my interest and let me know he was cleaning up another game that may interest me. I took a look and it was in excellent condition so I bought both! I really appreciate the kind of attention they took to ensure I'd come back...which I will, of course. Love this location, and really dig he south Austin vibe (which is relaxed, casual, friendly, and warm for those not from the area). I dislike when I walk into a store and feel the obvious "corporate-ness" of it. I know that's not a word haha. This doesn't feel that way, though I...

I bought a joystick there but had to take it back since it didn't work. They didn't have another one so I had to get some cartridges with the return credit. The prices are skewed a little high, but that's to be expected. The customer service was a bit unfriendly; the person behind the counter didn't welcome anyone or offer help, and was yelling at someone over the phone. They have some neat 8 /16/32-bit stuff, but it seems games for newer systems is their real bread and butter.

The real crime is what they offer in trade for your games. I was offered $0.05 per game. Five cents. They didn't even look up the titles, they just counted them. The same or similar games on their shelves were selling for $4 - $10 each. That's a 7,900 - 19,000% markup. If you aren't accepting them right now, that's fine, but please just say so up front. I love the idea of a true retro game store, with a friendly, neighborhood environment, and not just a Game Stop with a few older...