Papalote Taco House — Restaurant in Austin

True Mexico Mexican Tacos - Not TexMex ! I really love this place BECAUSE FLAVORS !!!! Everything I’ve ever tried here was delicious and there’s an incredible variety on the menu, though being a Taco House it is basically just Tacos; though you can get a Sope if you like that thick masa goodness. Their SALSA IS INCREDIBLE. If you’re getting a standard potato egg bacon and cheese breakfast taco the taste is pretty standardized regardless of who makes it - that’s why for breakfast tacos IT’S ALL ABOUT THE SALSA !!!! They always have both a Green and Red and sometimes they have a Ranchero too. One problem I’ve alway had here is that when getting the order to go I can not, no matter what, get enough salsa from the staff. They are super stingy with the to-go salsa. I’ll ask for more, they give me one or two more, so I ask for a whole lot more and they still only give me one or two more - this has been really frustrating since I’m here for the salsa. I recently found out you can buy an 8oz togo container of salsa and while I’m forgetting the price it was completely reasonable.

Now for why there’s 4 out of 5 stars with such a glowing review: there’s a bad stink that comes from their bathroom. No, not like that. I think it’s a plumbing problem because it’s been there consistently for years. It typically doesn’t stay in the bathroom, and after overwhelms the entire inside of the restaurant. Thankfully there are tables and chairs outside. I sure hope the owner addresses the stank so I can give...

DISRESPECTFUL!They just lost a frequent customer. I work nearby and go in person often, they never mess up then. I ordered on my off day over the phone instead 1 time and they added cheese to all my breakfast tacos when I didnt ask for it. This 2nd time over the phone it was the manager working up front who is always there. So I was excited it was her thinking my order would be good. I still paid CLOSE ATTENTION to make sure when she was repeating my order that she did not say the words "cheese or queso" and she did not. When I went to pick up on the screen it said "cheese" when I told her I did not ask for cheese she got very upset with me and said "I've been working here for 11yrs and I always repeat the order YOU MUST NOT HAVE BEEN PAYING ATTENTION TO ME AND SAID, YES YES YES AND DIDNT LISTEN TO ME."etc. (Continues scolding me) I let her know I paid close attention and never asked for cheese and I've been going there frequently about 4yrs now and my order is ALWAYS THE SAME THING!!!!! ALWAYS! EVEN AT LUNCH I ORDER THE BREAKFAST TACOS! She was so disrespectful causing a scene arguing with me that a group of workers at a nearby table were just staring at me. Not going back. Extremely horrible and unacceptable customer service. Doesn't matter if she's been there 11yrs,they need someone with better customer service skills and who...

Good food, not great. After looking at the menu I was super excited and thought this might be my new spot, but now I don't know if I'll return. Called the spot a few times, eventually they answered but put me on hold so long I ended up at the store and just walked in. I tried their "agus fracas," and it was ok, but a bit too sour and odd tasting. After ordering I wasn't gonna genba receipt, then a cook from the kitchen came out and started yelling a ticket number, we awkwardly approached her and tried to ask if it was out order, but she couldn't speak English, but handed us the bag either way. Upon coming home we tried the tacos, the chicken was way overcooked and rubbery and I couldn't taste much from the tacos except their hotsauce which was good. That's not to say I covered it in hotsauce, but that the taco itself was a bit bland. I really would have like different textures and tastes but everything kinda seemed like it was slow cooked into 1 flavor or texture. So 2 stars on customer service, 3...