The Home Depot — Local services in Austin

This review is not specifically for the Four Points HD but is directed at the warranty company that HD is contracted with to provide in home appliance warranty service. I purchased an $850 KitchenAid Dishwasher 3 years ago and decided to spend the additional $150 for the HD 5 year warranty. If I had known that HD was not the company actually providing the warranty, I would not have spent the extra money. Three years later all of the wheels start falling off the bottom rack of the machine. After 5 fell off I call in to HD for service and they have someone drive out to my house and take pictures. I find out 2 days later - only by calling back to HD - That my claim was denied. Apparently the bottom rack of the Dishwasher is not an essential component. I called HD again and explained how the lack of wheels makes the Dishwasher almost unusable especially when the rack is fully loaded. They are sending another service person out to look at it again. HD says it should be covered if I didn’t do anything to damage the unit. The only thing I did was wash dishes so we will see how this goes. In the meantime 3 more wheels fell off leaving only 1! Now the rack doesn’t slide out at all - we have to lift it up and set it down in the unit which is a tricky maneuver when loaded with dishes. I think HD needs to reevaluate their choice of warranty company or at least let the consumer know that their warranty company will do everything in their power to deny your claim. At this point they have wasted more money on trips to my house then they would have spent fixing the problem. I will update after I have final resolution from HD and the warranty company.

Update - After calling HD again they arranged to have another technician come out to take a look at the dishwasher. Today the last of the wheels fell off making it almost impossible to pull the dishes out after washing. We almost lost a whole load of plates on the floor. On the upside - the technician called me and asked me to take pictures of everything so he didn’t have to drive all the way here without the parts. He let me know that parts are ordered and on the way. He will come out and install once they arrive. Update to follow...

Final Update - I received the parts for the dishwasher and replaced them myself. This was an easy fix that could have been resolved in the first place if we hadn’t wasted time sending technicians out to take pictures and try to deny my claim. I am sure these parts cost way less than the service call. I think Home Depot intervened with the warranty company to get them to do the right thing so I am changing my rating to 4 stars.

Thanks HD for...

Terrible Service at Home Depot: Wasted Time, Lies, Price Manipulation, and Indifference

Recently, I placed an order through Home Depot’s online store and financed it through Affirm. The process seemed straightforward: select items, pay, and pick them up. But in reality, it turned into a complete mess filled with incompetence and deceit.

First, the system inexplicably split my order between two different stores instead of sending everything to the store closest to my home. One part of the order was assigned to the store at 7900 N Fm 620, Austin, TX 78726, which is 13 miles (about 30 minutes) from my home, even though there’s a much closer Home Depot nearby. This was incredibly inconvenient and made no sense.

Second, when I arrived at the Four Points Store, I spent three hours—from 2:00 PM to 5:00 PM—trying to figure out what was going on with my order. Four employees stood around, clueless about how to resolve the issue. Finally, a manager showed up, but instead of helping, he made things worse. He outright lied, telling me that the items I ordered were unavailable. But minutes later, the same items were brought out by another employee—only for me to be told I needed to pay for them again at the register!

I had already paid in full for my order through Affirm, yet the store decided to cancel my purchase without my authorization. To make matters worse, I discovered that the prices of the items on Home Depot’s website had been increased since I placed my order, and the discounts I originally received were no longer available. The discounted items I ordered were canceled, and I was told they couldn’t be reinstated. This feels like a deliberate scheme to manipulate prices and make customers pay more.

Throughout this ordeal, I experienced lies, indifference, and a complete lack of customer service. What was supposed to be a quick and easy pickup turned into a nightmare that wasted my time, energy, and patience. This is hands down the worst retail experience I’ve ever had.

If Home Depot continues to trust its business to such unprofessional staff and flawed systems, even a retailer of this size could face serious consequences. Incidents like this destroy customer trust, and without drastic changes, it’s hard to imagine the company maintaining its reputation.

Home Depot urgently needs to fix its internal processes—from logistics and online order management to employee and manager training. Until these serious issues are addressed, I cannot recommend this company to anyone. This experience was nothing short of...

I made a AC/Furnace contract with Homedepot's name value, not the installer's name value, but the Homedepot didn't get involved any of the problem or complaint to the AC/Furnace install. I'd like to share the problems what I had. After the installation, I noticed some smell and pointed it to the installer, but the installer told me that it would be the natural reaction after the new AC/Furnace unit, and it will be disappearing in a few days. But at night, the Fire/CO alarm ring, and we couldn't sleep well due to that. I bought the Gas Detecter, and I found the leaking point. And reported it to the installer to fix it. It was so disappointed about the professionality of the installer, so I reported the problem to the Homedepot, and the Homedepot told me that they will ban the installer, but he came my house later. After the installation, I found that the wind power is so unbalanced, and one didn't have any blow, and the other has too strong window. I contacted the installer, and they send the examiner, and he tried to depend himself like he doesn't know about the reason, and it might be the problem from the other things. Sometime later, the installer came and they change the connection, and wind comes through the one from no air before. It meant the examiner was completely wrong and it was their fault. I really cannot believe their professionality. After the fix of the wind problem, I found that they didn't hang the pipe properly at my attic. I called once more to hang the pipe properly. It was so unprofessional behavior to leave the things like that. During the installment, the installer told me that the electric breaker needs to be replaced from 35A to 25A, and they will come soon and I don't need to ask or file anything. But it didn't come 12 weeks, and I needed to ask to get it done. During the contract, the salesman told me that I will get the 2000$ Master Credit Reimbursement in 6-8 weeks, but it didn't come after 12 weeks. I contacted the installer, and the installer told me that they forgot to register me to the rebate program, so they just register me.

I was totally regret to have this AC/Furnace unit from the Homedepot, and I will never use Homedepot service again, and also I will let whole my coworker and the friends know about this event, and I will upload this case to the Reddit and the Korean society as well, so the others will not get suffered by pretty unprofessional behavior and service. I visited Homedepot and notify this...