Hilderbrand Jewelers — Local services in Austin

If I could rate Hilderbrand a 10 Star I would! I was on the hunt for a specific Rolex watch for my husband's 50th birthday. I decided to purchase a watch from a different jewelry store but when I went to look at the watch, it was not in the condition that I wanted. This gave me only 6 days to find the watch I wanted. I called around and visited at least 12 different stores with no luck. I googled used Rolex dealers in Austin and saw Hilderbrand. I called and spoke to a very friendly girl and let her know what I was looking for. She told me that she would get back with me right away. I literally started to receive detailed photos with price and info from Van to my cell phone within 20 minutes. He had the perfect 2016 Rolex Submariner in the color I wanted and with a $500 deposit, he had it delivered the very next day. I picked the watch up and it was in mint condition. Keep in mind that this was only 2 days before my husband's birthday. Van and his team saved the day. My husband was Speechless when I gave him the watch. This was the only jewelry store that actually took the time to search for the watch that I wanted instead of just showing me what was in inventory. Thank you Hilderbrand for going the extra mile to make things Happen! If you are looking for a place that cares, you...

Heldebrand is a fabulous jeweler! I recently lost the pin that connects the watchband to the face of the watch. Without the correctly sized pin, it is impossible to connect any band to the watch. I went to a jewelry store in the area in which I live and they did not have the correct size pin to fix my watch. I then called the manufacturer of the watch to see if they could repair it and they said that they did not have the size pin that would fit my watch. Basically, they dismissed the repair as not doable. I decided finally to do an internet search for a jeweler who might be able to be of assistance to me. I called Hildebrand and Van answered the phone. He suggested that there was a high probability that he could do the repair. Before leaving for the store, I decided to bring with me a pair of silver earrings, thinking that there might be a remote possibility that he could repair the broken post on one of the earrings because relatively few jewelers seem to work with silver. To my amazement, it took Van about 15 minutes to do BOTH repairs at a very competitive price! I cannot speak highly enough of...

My wife works in the yard all the time, and the main diamond on her wedding ring was lost, and likely will never be found. Over the years we had several small pieces that needed repair, including a few watches with badly scratched quartz faces, and some small pieces from family members that passed, that we would likely never wear. After a quick Yelp and Google review to look for a 1-stop shop jeweler, we were surprised one of the best 'reviewed' choices was just down the road from us off FM620 near Four Points. We went in and were greeted by the very friendly shop dog, and Van Hilderbrand, the owner. We pulled the pile out of our bag, and he quickly went through the sell and repair piles. He made some good suggestions, including resizing and fusing my wife's wedding and engagement bands together, which she is very happy with. He gave us a quote for all the repairs, the quote for the sell pile, and the difference. This was a Saturday morning ~10:30am, and he said everything could be done by 3pm same day! What!? This doesn't happen, and I mean never. Best customer service and quality work. ...