We hired this company to complete an acrylic floating sign for our office. When I initially spoke to the rep, he had given me a timeline of 2-3 weeks completion. That may be true but, unfortunately, it took them a week to move your project into approval. I had a logo reveal I needed the logo for, hence, I needed the logo to be complete so I have a thing to reveal. I felt that there was zero communication so I did call back to check in a week before the event & was told it would take another couple of weeks, "we can't give a timeline but it won't be ready by Thursday". I was understandably frustrated at that point.
Additionally, he had said they'd send someone out to look at the wall to make sure everything would be good, as its on a curve. No one came by. Again, I had to call and tell them that if something doesn't go as planned during installation, it's on them so someone was sent out.
During install, they did hit a snag in not having all the materials needed but the gentlemen that came out was very apologetic & did take care of it the next morning.
I'd like to add that the owner did reach out to fix this situation as best as possible. I do appreciate that, & I am confident that future partnerships would work out...
Read moreWe've been using Austin Sign Co now for over five years. We're a small business and every dollar counts. If you run a business yourself you know the trepidation that comes with reaching out to an external company to get some service done. Thankfully. Austin Sign Co is nothing but the top tier of excellence.
Throughout the time we've worked with them, Austin Sign Co has been professional and executed to the highest standard. They did a full wrap of our puppy transportation van and our truck - passenger and driver's side, as well as back - and they have done every banner for every service we've needed. Their prices are fantastic, the quality is top bar, and their turn around time expedient. And, just as a side note, working with them on a human level is a pleasure. This is a factor that seems to be lost in many ways, but it isn't lost here.
If you are looking to get professional quality work done you can't do better than...
Read moreI've had the pleasure of working with Austin Sign Co. on multiple projects, and I must say that I highly recommend their services. The team at Austin Sign Co. is not only knowledgeable but also incredibly friendly and professional. What truly stands out is their exceptional response time and the swift turnaround on projects, which, in my experience, has been unparalleled.
Moreover, I greatly appreciate the convenience of dealing with a local company and the ability to have direct communication with the dedicated staff members handling my projects. Whether you're in the market for a new business sign, yard signs, event materials, or any other signage needs, the Austin Sign Co. Team has your back! Their expertise and commitment to excellence make them a top choice in the...
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