Wimpey's Pawn Shop — Local services in Azusa

I am writing to express my profound disappointment regarding a recent experience and the highly unprofessional conduct of a girl employee on today Sunday Oct 5 around 1:40pm. As a former loyal customer with a proven history of paying off my loans, my most recent experience has led me to sever all future business with your establishment. I presented three devices for a loan, which collectively have a minimum retail or replacement value of $600+, which I was only asking for less than half with one device alone purchased brand new for over $400+, while the other for $250+ and another being in peak excellent condition that's worth $100+. While I understand the nature of your business requires offering less than market value, one of my device I had brought with me they also had multiple of the same device I had brought displaying for around $260+, the valuation process and the employee behavior were unacceptable. The employee was a female around late 40-50 could be wrong but from what I noticed she was the only girl there. First, the employee undervalued my items by using websites displaying prices for devices in "bad condition" or "run down," despite my items being in excellent condition with one being new condition. Second, and more concerning, was the employee’s demeanor. When I was respectfully discussing the valuation, the employee: Ignored me while I was speaking. Rolled her eyes when I requested to see the referenced pricing. Mocked me with unprofessional sounds and gestures, making me feel demeaned and looked down upon. While the loan offer was way lower than I requested which was around $130 which is ridiculous, I almost took the loan but the lack of professionalism, mocking behavior, and disrespect are what truly drove me away even when I was being respectful. I quickly proceeded to another pawn shop that offered close to the amount I wanted with way better customer service. As a direct result of this old female employee behavior on sun Oct 5th you have lost a dedicated returning customer. I urge you to address this issue of unprofessionalism immediately, as such conduct is uncalled for and damages your...

Wimpey's Pawn Shop is a fantastic place to visit if you're in need of quick cash or looking for great deals on a variety of items. From the moment I walked in, I was greeted by a friendly and knowledgeable staff who made the whole process incredibly smooth.

The service was remarkably fast! I was able to get my items evaluated and receive an offer within minutes. The staff was transparent and explained everything clearly, ensuring I felt comfortable with the transaction. They provided fair prices and didn’t pressure me into making a decision, which I really appreciated.

Additionally, the shop itself was clean and well-organized, making it easy to browse through their extensive selection of merchandise, from electronics to jewelry.

Overall, my experience at Wimpey's Pawn Shop was exceptional. If you're looking for a reliable and efficient pawn shop, I highly recommend checking them out! Their speed, ease of use, and friendly service truly set them apart...

Sometimes you just need a little help. Whimpys was there with a friendly smile and kind words to go with it. I couldn’t of asked for better customer service. It was my first time and this nice man. I think he may of been the owner his son works there too. Anyway he was so helpful. He explained everything to me. He took time with me and for a disabled ol lady like myself, well, it just means a lot. I left there not at all the way I thought I’d feel. I thought I’d be depressed because I had to pawn a piece of my jewelry and I never ever wanted to be in s position where I’d have to do something like that. But this kind gentleman explained that if I got it out within thirty days I wouldn’t even have to pay interest ! Wow. I left feeling ok because I knew I’d be ok. SO THANK YOU TO PAWN SHOP IN AZUSA. YOU HELPED A LADY TODAY THAT WAS STUCK IN A RUT. BUT THE BILL IS PAID ALL IS WELL BECAUSE OF YOU!! You truly are the best. Sincerely,,...